Ratings based on 803 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Great
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 21 Oct 2024
Lovely facilities, high end amenities, and excellent food and service.
by A verified traveler from Katy
Posted 20 Oct 2024
Great luxury rooms with astonishing balcony view
by A verified traveler
Posted 17 Oct 2024
Our stay at Hotel Zaza was short, just two nights.
PROS: *Our room, #922, was spacious and had adequate storage and seating.
*The bathroom was lovely, clean and the amenities (shampoo, etc.) were better than average.
*We had plenty of hot water.
*The bed and linens were quite comfortable, and we had plenty of pillows.
*The a/c unit worked well, and the television was high quality and easy to figure out.
*The wi-fi access was great.
CONS: *The room was excessively dark, with light from lamps only. Working at the desk would have required unplugging a lamp, getting an extension cord and placing the lamp on the table. It was DARK!
*The safe in the room did not work. We advised the front desk of this on night one and were assured it would be either repaired or replaced asap; it never was. We took our valuables with us on leaving the room.
*The bank of charging ports on the work desk did not work. The desk was plugged into an outlet into which a phone was plugged, and the phone worked but not the charging ports. This made it, again, impossible to work at the desk.
*Very pricey valet parking is all that is available - there is no on street or nearby parking. I understand this dilemma, however, we should have been notified of this situation when booking our room.
*There are 2 Hotels Zaza in Houston, one at Memorial Circle and one at Museum District. We found this out the hard way when our GPS maps took us to the wrong one! Again, some communication would've been helpful.
by A verified traveler
Posted 15 Oct 2024
Hotel Zaza is a wonderful place to stay. From the staff to the amenities everything was great 👍
by A verified traveler
Posted 13 Oct 2024
Beautiful hotel in a great location - only complaint is our rooms (we requested a move) were either looking at the highway or a parking lot, so didn’t really want to sit in the patio and the road noise was noticeable. I’m sure there are rooms that are quiet and have a better view. Quality of everything was outstanding from the bed linens, showhead, on-floor morning coffee , so highly recommend. We’ll definitely return!
by A verified traveler
Posted 11 Oct 2024
Good location, good hotel and the best staff
If you don’t need an accessible room I would recommend that you tell the reception not to put you in one of those rooms unless you want to wipe the floor after every shower. The water goes everywhere all over the floor.
by A verified traveler from Houston
Posted 10 Oct 2024
Awesome stay!
by A verified traveler
Posted 6 Oct 2024
