Ratings based on 678 Verified Reviews
2.5 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Bryan,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Houston - West Oaks. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
19 Jul 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Aida, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Houston - West Oaks and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Jul 2024
Place had no power
Comment from Hotel Management
18 Jul 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Matthew, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Houston - West Oaks. Please accept our most sincere apologies for the inconvenience. Know at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
15 Jul 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Rubi,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Houston - West Oaks. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Jul 2024
No rooms available
Comment from Hotel Management
15 Jul 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Sandra, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Houston - West Oaks. Please accept our most sincere apologies for the inconvenience. I'd suggest calling ahead should you visit us again just to make sure we have availability. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
15 Jul 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Geralen,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the HomeTowne Studios by Red Roof Houston - West Oaks. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
15 Jul 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Debbie,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Joshua,We are sorry you had a less than satisfactory experience, prompting your 2/10 rating following your stay at the We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
11 Aug 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hello Ananya,Thank you for taking the moment out of your busy day to complete our survey. The staff at the HomeTowne Studios by Red Roof Houston - West Oaks and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Very truly yours,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Very poor, I would not recommend to anyone
Posted 11 Jul 2024 on HotelsI was unable to check in, once I arrived the entire place was dark, not one light. I was not able to find the front office. I called and called and got no answer. I don’t understand why a hotel would allow people in a stressful situation like having suffered a traumatic experience to book a room knowing there was no power. I have yet to speak to anyone and no one has offered me a refund for my money.
Comment from Hotel Management
14 Jul 2024 by Oniel RediResponse Specialist , Hotel Management
Thank you Ozie, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Houston - West Oaks. Please accept our apologies for the inconvenience. relative to being reimbursed, know at RedRoof your feedback is appreciated and will be taken into consideration to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediResponse Specialist
