Ratings based on 477 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
I would have liked to have my room cleaned since we stayed 2 nights. But other than that it was great!
Comment from Hotel Management
16 Oct 2024 by Juan S., Hotel Management
Dear Talise:Thanks for your recent stay with us! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
by A verified traveler
Posted 15 Oct 2024
We really enjoyed our stay here . The room comfortably fit our family with 3 kids and 2 adults . The AC worked well , the room was clean , beds cozy , pool safe , workout room a good size , walking distance to restaurants / Main event and free breakfast had everything we needed .
I mean For the price , this was THE BEST place we have stayed . I already Told my husband we need to make another trip to the woodlands and stay here again .
Comment from Hotel Management
16 Oct 2024 by Juan S., Hotel Management
Dear Clementina:Thanks for your recent stay with us! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
by A verified traveler from Beeville, TX
Posted 14 Oct 2024
We stayed Friday and Saturday night. The room was Stated it was handicap accessible but it was not. The bed were too high up for wheelchairs. Over all the room is very small.For wheelchair accessible and hard to navigate. The room had lukewarm water no hot water. On Saturday night, there was a large party or wedding on the roof below us.And there was yelling screaming and loud music for several hours.When reported to the hotel nothing was done. This will be the last time.I stayed in this hotel overall.It was not a good experience and I would not recommend it for anyone who is in a wheelchair.
Comment from Hotel Management
14 Oct 2024 by Juan S., Hotel Management
Dear Christopher,Thank you for sharing your feedback, and I apologize that your recent stay did not meet your expectations. I assure you that the suite provided is an ADA-compliant rolling shower accessible suite, and we selected our largest option, a King Bedroom Suite, to offer additional space.We are sorry for the inconvenience caused by the bed height, the water temperature, and the noise from the event on Saturday night. We understand how these issues impacted your stay, and we will address them to improve our services.We value your feedback and hope to have the chance to provide you with a better experience in the future. Please feel free to reach out to me directly if you decide to stay with us again.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Juan S., Hotel Management
Dear Zehra: Thanks for your recent stay with us! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Juan S., Hotel Management
Dear Aaron: Thanks for your recent stay with us! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
by A verified traveler
Posted 31 Aug 2024
TV was small in center of room (horrible position). Only one waffle iron, long line. Air conditioner kept turning off. Would not stay again
Comment from Hotel Management
2 Sep 2024 by Juan S., Hotel Management
Dear Jessica:Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory. Our goal is to deliver a reliable and friendly stay that makes our guests smile, and we sincerely appreciate your feedback. We hope to welcome you back soon.
by A verified traveler
Posted 29 Aug 2024
While my room was nice, the hall ways were worn out. One of the two elevators was down the entire five days I was there, with the other also down at various times. It was posted in my room that it would be cleaned every other day, which is understandable. Unfortunately, they didn’t clean my room until my last of four nights, and only after I had asked a couple times. I know they were very busy that week. The staff was very friendly and were happy to provide fresh towels. The breakfast was standard free breakfast fair, decent selection. The property is tucked back from the main road, so I felt safe parking there and there was no traffic noise to keep me awake at night.
Comment from Hotel Management
30 Aug 2024 by Juan S., Hotel Management
Dear Jonathan:Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was unsatisfactory. Our goal is to deliver a reliable and friendly stay that makes our guests smile, and we sincerely appreciate your feedback. We hope to welcome you back soon.
by A verified traveler
Posted 28 Aug 2024
Our room Was very clean, staff was Super nice.
Comment from Hotel Management
28 Aug 2024 by Juan S., Hotel Management
Dear Bernadette:Thanks for your recent stay with us! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
by A verified traveler
Posted 27 Aug 2024 on Hotels
The staff members are beyond mediocre, they can't do anything to help you even if you come with babies. The room has a really bad smell and the breakfast is horrible. Even the location is convenient, I wouldn't stay here again.
Comment from Hotel Management
28 Aug 2024 by Juan S., Hotel Management
Dear Ulises E.:Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. We value every guest. Our goal is to deliver a reliable and friendly stay experience that makes our guests smile, and we sincerely appreciate your feedback. We hope to welcome you back soon.
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Juan S., Hotel Management
Dear Rhonda: Thanks for your recent stay with us! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
