Ratings based on 494 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Wow this place was perfect for a stop over close to international airport etc
Comment from Hotel Management
24 Nov 2024 by Guest Services, Hotel Management
Thank you so much for your perfect 5/5 rating! We’re thrilled to hear you had such a great experience with us. Your feedback means the world to our team, and we look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 21 Nov 2024
Love that this was only 10min away from the airport and rental place!! The room was so nice and clean! Staff is super friendly and helpful! they have onsite laundry for guest as well! overall our stay was very pleasant :) my only complaint would be that the pool was out of service and it wasnt marked as so on the site when i booked, but still very good!
Comment from Hotel Management
21 Nov 2024 by Guest Services, Hotel Management
Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed our convenient location, clean rooms, and friendly staff. It’s great to know you had a pleasant stay and found our amenities, like the onsite laundry, helpful.We do apologize for the pool being out of service during your visit and regret that this wasn’t updated on the site. Your feedback is valuable, and we’ll work to ensure better communication moving forward. We hope to welcome you back soon for an even better experience!
by A verified traveler from Gulf Shores
Posted 19 Nov 2024
.
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Thank you so much for the 5-star rating! We’re thrilled to know that you enjoyed your stay with us. It’s always our goal to provide a wonderful experience, and we’re so grateful for your feedback. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Nov 2024
This property has all that you need for a trip in a tiddy and appealing way.
Comment from Hotel Management
19 Nov 2024 by Guest Services, Hotel Management
Thank you so much for the 5-star rating! We’re thrilled to know that you enjoyed your stay with us. It’s always our goal to provide a wonderful experience, and we’re so grateful for your feedback. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Nov 2024
It's further from the airport than expected. Our flight arrived late and found out that the shuttle ends at 8pm. If you have a car the area is fine but with no car at night it's challenging to get food. The foods there but because of the highway you're cut off and it's not very walkable. There's a javk in the box but it was drive through only at night. Our uber eats order never arrived so had to walk to the gas station which was a bit sketchy at night.
Comment from Hotel Management
12 Nov 2024 by Guest Services, Hotel Management
Thank you for sharing your experience with us. We’re sorry to hear about the challenges you faced with transportation, food options, and our shuttle hours. We understand how important it is to have convenient access, especially when arriving late. Your feedback helps us identify areas where we can improve to better accommodate our guests’ needs. We wish you well on your travels.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Services, Hotel Management
Thank you so much for the 5-star rating! We’re thrilled to know that you enjoyed your stay with us. It’s always our goal to provide a wonderful experience, and we’re so grateful for your feedback. We look forward to welcoming you back soon!
by A verified traveler from Rockport
Posted 6 Nov 2024
The only thing really lacking was the breakfast. I would rather have a great continental breakfast versus a really mediocre hot breakfast.
Comment from Hotel Management
12 Nov 2024 by Guest Services, Hotel Management
Thank you for your feedback and for letting us know about your experience with breakfast. We’re glad to hear you enjoyed most of your stay and understand your preference for a high-quality continental breakfast. We’ll be sharing your comments with our team as we continuously work to improve our offerings. We appreciate your input and wish you well on your travels.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Guest Services, Hotel Management
Thank you for your rating. We’re sorry to hear that your experience didn’t meet expectations, and we’d love to understand more about what we could have done better. Your feedback is valuable to us as we work to improve our guest experience. Please feel free to reach out directly if there’s anything specific you’d like to share. We hope to have the opportunity to provide you with a better stay in the future
by A verified traveler
Posted 24 Oct 2024
Felt a little unsafe in the parking lot
Comment from Hotel Management
4 Nov 2024 by Guest Services, Hotel Management
Thank you for sharing your feedback with us. We’re very sorry to hear that you felt unsafe in our parking lot, as guest safety is our top priority. We take these concerns seriously and will review our security measures to ensure a safe and welcoming environment for all our guests. If there’s anything further, you’d like to discuss, please don’t hesitate to reach out. We hope to provide you with a more comfortable experience in the future. Your feedback is greatly appreciated. Thank you so much for the 5-star rating!
by A verified traveler
Posted 18 Oct 2024
The room was decent, had no problems with it. Got a notification around 2:30am that my car was broken into. Back glass was shattered and all belongings stolen. Apparently 3 other cars had the same thing happen to them this night also. Super disappointing. Not a great area.
Comment from Hotel Management
19 Nov 2024 by Guest Services, Hotel Management
Thank you for sharing your experience with us. While we’re glad to hear your room met expectations, we are deeply sorry for the distress caused by the incident involving your vehicle. Guest safety and security are extremely important to us, and we take such incidents seriously.Although the hotel cannot be held responsible for incidents in the parking area, we do work closely with local authorities to address concerns and enhance security measures. We appreciate your feedback and will continue to take steps to improve the overall experience for our guests.
