Ratings based on 499 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Property is well kept along with the rooms
Comment from Hotel Management
23 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the 5/5 rating. We're delighted to hear that you appreciated the well-kept property and rooms. Your feedback is greatly valued, and we look forward to hosting you again for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Good
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 5/5 rating! We’re delighted to hear you had a good stay with us. Your positive feedback is much appreciated, and we look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear you had a great experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Sep 2024
The area was kinda scetchy, there was even a covered up bullet hole on the door. However, the place was nice and there wasn’t any problems. Nothing stood out, good nor bad, good for the price.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 4/5 review! We're glad to hear you found the accommodations nice and the price good. We appreciate your feedback about the area and will take it into consideration for future improvements. Your comments help us maintain a high standard for our guests. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Sep 2024
Quick access to other locations
Comment from Hotel Management
4 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the 4 out of 5 rating! We’re glad you found our location convenient for accessing other areas. If you have any suggestions on how we can improve to achieve a perfect score, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Aug 2024
Didn’t get to stay the the property due also was going to get charged though I paid already
Comment from Hotel Management
26 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing this to our attention. We're very sorry to hear about the issues with your booking and payment. This is not the experience we want for our guests. Please contact us directly so we can resolve this matter and ensure a refund if applicable. We appreciate your patience and hope to have the opportunity to make this right.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Aug 2024
My room was clean with the exception of some soap & lotion packets that had something spilled on them. AC worked perfectly, but no decent blanket. There was a very thin duvet on the bed that wasn't much more than the sheet. The bed was AWFUL! They had the hardest mattress I've ever encountered anywhere in this room. I slept very little & got up in extreme pain due to back issues. To be honest, I think without back problems I'd have still been in pain. No carpet in the rooms, so it was nice to see the floors were very clean. Remote for tv was broken & pretty gross (but we all know that they always are lol).
Staff was very nice. Parking lot was mostly fenced in, so even though the area felt quite unsafe - my vehicle was not messed with. Upon leaving my room for the evening, there was a couple standing outside nonchalantly smoking weed. Houston has a large homeless community & there were a lot of them hanging out in the area. I wanted to walk to the convenient store 2 buildings down, but didn't feel safe doing so. A couple of guys appeared to be "tripping" on something, so we kept our distance.
So... all that being said, I probably would not stay here again. It was OK for just one night, but any longer would've been a deal breaker.
Comment from Hotel Management
13 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your detailed feedback. I'm sorry to hear about the issues you encountered during your stay, including the discomfort with the mattress and cleanliness concerns. Your safety and comfort are important to us, and we'll address these matters to improve our services. We're glad you found the staff friendly and appreciated the clean floors. We hope for the chance to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
The stay was ok .. but we had someone handicap with us and they refused to give us a room on the lower level.
We were loading up to leave, but couldn’t even get all our stuff out and the cleaning lady was already in the room with our stuff still in there. Very pushy and disrespectful
Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced with room placement and the cleaning staff. This is not the level of service we aim to provide. We will address these concerns with our team to prevent similar issues in the future. Your comments are valuable to us, and we hope to have the opportunity to better serve you next time.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Aug 2024
The hotel was perfect for the short stay, just houston that’s kinda scary and it’s in kinda a bad area.
Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your great review! We’re pleased to hear that our hotel was perfect for your short stay. We understand your concerns about the area and appreciate your feedback. If you have any additional comments or need assistance with future stays, please let us know. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review on Expedia. We're glad to hear you had a positive experience during your stay. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager
