Ratings based on 364 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Breakfast is ok.
by A verified traveler
Posted 24 Dec 2024
This is my 3rd stay in 3 years. Excellent location, friendly professional front desk, and nice rooms.
by A verified traveler
Posted 28 Nov 2024
Good and clean
by A verified traveler
Posted 23 Nov 2024
Staff is non cooperative house keeping is the worse
by A verified traveler
Posted 12 Nov 2024
Great stay for the weekend
Comment from Hotel Management
24 Nov 2024 by C.Brown, Hotel Management
Dear Gaby,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,
by A verified traveler
Posted 2 Nov 2024
East parking and beautiful rooms
Comment from Hotel Management
7 Nov 2024 by C.Brown, Hotel Management
Dear Rafael,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
7 Nov 2024 by C.Brown, Hotel Management
Dear Veronica,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by C.Brown, Hotel Management
Dear Chelsea,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,
by A verified traveler from Chattanooga
Posted 26 Oct 2024
1. They don’t have coffee or tea in the room they do have coffee in the lobby but the machine is broke most of the time, also the coffee is so watered down and no setting adjustments.
2 my hand soap holder was broken for 7 days and no one cared to replace it even though I informed the receptionist.
3. cockroaches in bed I found one and it’s disgusting also room service come late most of the time and I get from work at 5pm and my room still not cleaned .
4. Noises from other rooms specially when opening doors and closing the.
5. I saw someone under my Lexus at 2 am , though they have security and I did see them but I am not sure the security can handle the size of the parking lot.
Comment from Hotel Management
29 Oct 2024 by C.Brown, Hotel Management
Dear Salem,I would like to personally apologize for the unfortunate incidents that you've experienced during your stay with us. Your feedback is extremely valuable to us, as we strive to improve each and every stay of our guests.I deeply regret to hear about the issues that you have encountered. I wish to assure you that this is not the standard of service that our hotel aspires to provide.Please accept our sincerest apologies for any inconvenience you may have encountered. To my knowledge, there has been no contact with the reception desk or requests to speak with a manager regarding these matters. Had we been informed promptly, appropriate actions would have been taken to rectify your concerns.Once again, we appreciate your feedback as it helps us identify the areas we can improve the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you for your understanding.Best Regards,
by A verified traveler
Posted 24 Oct 2024
Pleasant stay.
Comment from Hotel Management
29 Oct 2024 by C.Brown, Hotel Management
Dear Rahim,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,
