Ratings based on 727 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Best breakfast chef ever!! He was friendly, prepared a great breakfast, made sure everyone had what they wanted or needed. Both people in the kitchen offered EXCELLENT customer service, and should be recognized!!!
by A verified traveler
Posted 15 Jan 2025
by A verified traveler
Posted 14 Jan 2025
The staff was great and I had a great stay. Clean property!
by A verified traveler
Posted 6 Jan 2025
I was peacefully, clean, staff was very helpful. Breakfast was good.
by A verified traveler
Posted 1 Jan 2025
Excellent
Comment from Hotel Management
3 Jan 2025 by Holiday Inn Express & Suites, Katy West , Hotel Management
Hello Juan, Thank you Mr. Juan we hope your New Year kicked off awesome. Best & Safe Regards,
by A verified traveler from wingdale
Posted 1 Jan 2025
The Chef is the best. You can see he loves his job.
Comment from Hotel Management
3 Jan 2025 by Holiday Inn Express & Suites, Katy West , Hotel Management
Hello Mr. Maung, Thank you, I will inform the chef that you enjoyed his breakfast department. We hope you will continue to make us your home away from home. Happy Year!!
by A verified traveler
Posted 1 Jan 2025
Ease of check in
Comment from Hotel Management
3 Jan 2025 by Holiday Inn Express & Suites, Katy West , Hotel Management
Dear Michael, Thank you we are so glad check in was easy for you. Happy New Year & Best Regards,
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
3 Jan 2025 by Holiday Inn Express & Suites, Katy West , Hotel Management
Hello Don, We are so sorry for are down falls, we truly appreciate for informing us about your stay. We hope you will give us another chance to improve, if you choose to give us another chance. Happy New Year & Best Regards,
by A verified traveler
Posted 19 Dec 2024
Quiet. Comfortable. Safe.
Comment from Hotel Management
3 Jan 2025 by Holiday Inn Express & Suites, Katy West , Hotel Management
Dear Dylan, Thank you for staying with us, we hope to see you next visit to Katy, Texas. Always your home away from home. Happy New Year & Best Regards,
