Ratings based on 372 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
What we needed for our short stay
by A verified traveler from Pharr
Posted 26 Oct 2024
Awsome beds
by A verified traveler
Posted 29 Sep 2024
First off, the room was clean and the beds were comfortable. The AC cooled well.
BUT....there were quite a few issues that are not typical of a Holiday Inn Express and it was quite aggravating. The outlets near the bed (they were built into the lamp) did not work. The alarm clock did not work. There was NO ice in the whole hotel (I asked...all of their ice machines were broken!). Breakfast ended at 9:30 on a Saturday, so I was there at 9. There was very little food available. It's not that it was all eaten before I got there...the place was empty. The pancake machine didn't work, only one type of yogurt in the fridge, the fruit area had only whole apples. I was sitting drinking my coffee, and they turned off the lights in the dining area at 9:26!
in the bathroom, the paint was coming off the mirror frame and the door. There was a slight odor of paint in the room, but we did adjust, and the AC helped minimize the smell.
Although it was safe, comfortable beds, and clean, the lack of amenities (which is why we usually book Holiday Inns) was frustrating and disappointing. With so many other hotels in that area, I will not stay at this one again.
by A verified traveler
Posted 15 Sep 2024
Great experience. Would stay uere again.
by A verified traveler
Posted 8 Sep 2024
5 stars
by A verified traveler
Posted 22 Jul 2024
Our stay was great! We came to Baytown to visit Pirates Bay and have a little mini staycay away from home in Houston; our check-in was easy and the front desk rep Nicole was amazing from start to finish. When we arrived in our room we noticed our television wasn’t working for some reason (tried all troubleshooting options) and needed more towels for the kids. I called the front desk and Nicole not only brought fresh towels personally, she also brought another television to replace the one that wasn’t working! She could’ve easily apologized for the non-working one and left it at that but she went above and beyond, we were truly grateful for her, she was amazing!
by A verified traveler
My bad experience at the Holiday Inn
Posted 11 Jul 2024 on HotelsMy stay at the Holiday Inn in Baytown was pretty bad food was awful. No one cleaned my room for three days. I did ask the managers were pretty bad talking. The hotel smells like smoked. My key card did not work most of the time.
by A verified traveler
My horrible experience at the holiday inn
Posted 11 Jul 2024 on HotelsMy room was missing tv. Remote
Their room key was not working most of the time I stay there for today’s and I was not able to get most of the time around the other doors. The breakfast was pretty bad service was pretty bad. My room was pretty dirty. What’s there 2 days I asked for them to clean my room. Nobody came through man years were pretty bad loud talking.
by A verified traveler
Never recommend!!!!
Posted 5 Jul 2024 on HotelsThe whole floor of the hotel reeked of smoke. Our hotel room stuck so bad of smoke it gave me a headache. When I open our bag of clothes at our home the clothes REEKED of smoke. It’s very upsetting seeing as how my children stayed with us. I would never suggest this place to anyone.
by A verified traveler
Posted 17 Jun 2024
We love the stay , super clean.
