Ratings based on 1,021 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Christopher, thank you for staying with us at Hilton Houston Plaza/Medical Center. We're thrilled you enjoyed your stay and look forward to welcoming you back soon!Michael ValoreGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Sue, thank you for choosing Hilton Houston Plaza/Medical Center. We're thrilled you had a pleasant stay and look forward to welcoming you back!Michael ValoreGeneral Manager
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Beluchi, thank you for staying with us at Hilton Houston Plaza/Medical Center. We are thrilled you enjoyed your stay and look forward to welcoming you back in the future.Michael ValoreGeneral Manager
by A verified traveler
Posted 18 Nov 2024
The hotel is overdue for a renovation. The paint is cracking and coming off the walls, the carpet is nasty, just overall the halls and the rooms are in really rough condition. No vending or water/ice on any floors even though the signs point there is.
We were originally placed on 10th floor right above the pool area, and the room was small and dark, you could hear every sound from the hall like it was in the room, and there was a random renovation happening on the floor at 8am in the morning, which woke us up. We hated it.
Because we had two reservations back to back, we asked to be moved and were placed on 18th floor in much bigger room, which was also very old but not as noisy and dark.
The only good thing was the service at the front desk.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Abbas, thank you for sharing your experience. It is unfortunate to hear there were aspects that did not meet your expectations. The effort to update and improve is always a priority, and your feedback helps with this. It's great to know our front desk team members provided good service.Michael ValoreGeneral Manager
by A verified traveler
Posted 15 Nov 2024
Everything was great. Prices high for breakfast, soft drinks, chips.
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Bryan, it's great to know you had a pleasant stay at Hilton Houston Plaza/Medical Center. The team appreciates your feedback on the breakfast and snack prices and will keep it in mind. We look forward to welcoming you back.Michael ValoreGeneral Manager
by A verified traveler
Posted 14 Nov 2024
great
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Motao, it’s wonderful to hear you had a great time at Hilton Houston Plaza/Medical Center. Thank you for the outstanding rating. We look forward to welcoming you back soon!Michael ValoreGeneral Manager
by A verified traveler
Posted 14 Nov 2024
The friendliness of staff and accommodations made our trip worth staying and highly recommend.
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Mykalia, we are thrilled you enjoyed your stay at Hilton Houston Plaza/Medical Center. It's wonderful to hear our team members and accommodations made your trip memorable. Thank you for recommending us. We hope to welcome you back soon!Michael ValoreGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Wayne, thank you for staying with us at Hilton Houston Plaza/Medical Center. It's wonderful to hear that you had such a positive experience. We look forward to welcoming you back in the future!Michael ValoreGeneral Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Jonathan, thank you for staying with us at Hilton Houston Plaza/Medical Center. We're thrilled you enjoyed your experience and look forward to welcoming you back in the future!Michael ValoreGeneral Manager
