Ratings based on 982 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Good fitness facilities
Comment from Hotel Management
26 Nov 2024 by Hampton Inn Near the Galleria, Hotel Management
Good morning, Minchen.We are glad to have met your expectations and will be happy to welcome you back when your travels bring you to the Galleria area.
by A verified traveler
Posted 25 Nov 2024
Really clean and cozy room :)
Comment from Hotel Management
25 Nov 2024 by Jacob H, Hotel Management
Hey Ryan, thanks for the review! I'm glad you enjoyed your stay with us!
by A verified traveler
Posted 25 Nov 2024
Maybe we got a bad room, but the fridge didn’t work, the sink clogged even if you just use water. It leaked water from the faucet too. The hallways and elevator always had a weird odor. The staff wasn’t inviting at all. You have to speak to them before they speak to you. I like that there’s gated parking though. Definitely won’t be staying here again.
Comment from Hotel Management
25 Nov 2024 by Jacob H, Hotel Management
Hey McKenzie, so sorry to hear about those issues! I was not aware of the room issues, so we are already working to fix those. I have also reached out to a staff to ensure they are friendlier and more proactive with communication. These are great ways that we can improve. Sorry once again that you had to deal with these things!
by A verified traveler
Posted 25 Nov 2024
The rooms was very nasty we had to change 3 times , one was smelling like pee the other one had baby roaches , one room had old towels on the floor
Comment from Hotel Management
25 Nov 2024 by Jacob H, Hotel Management
Thank you, Ranija, for the feedback. I'm so sorry to hear about these issues, and this is certainly not the level of service we strive to provide. We will address each of these things to ensure no one else has to have a similar experience. Please let us know if there's anything we can do for you in the meantime.
by A verified traveler
Posted 25 Nov 2024
Parking fee
Comment from Hotel Management
25 Nov 2024 by Jacob H, Hotel Management
Thank you Montaser. I totally understand the frustration with the parking fee. Unfortunately this is mostly out of our hands, as it's a product of the area we're in and the ownership's decisions. We do try to make up for it with great service in other areas, and we're working on increasing guest awareness, so that they're at least not caught off guard by these charges.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jacob H, Hotel Management
Thank you, Paul, for the review! Please let us know if there are ways that we can make future stays for you even better!
by A verified traveler
Posted 20 Nov 2024
My truck was stolen from this property.. I paid extra for the gated secure parking.. which had no cameras in the parking lot facing none of the cars.. no security guards or cameras even though it says it has ..
the staff was not helpful at all .. never offered to help get me a ride .. I had surgery that morning at 7 and had no way of getting there.. they have a shuttle but nobody there to drive it .. basically I was on my own.. the manager doesn’t get there until after 10 each morning and she was no help when she got there.. would not let us see the one camera they do have that faces the exit ..
not helpful at all .. said we need to call police but needed to wait until manager was there..
not what I expected at all being on the side of town we were in .. very disappointed
Comment from Hotel Management
20 Nov 2024 by Jacob H, Hotel Management
Good evening Stephanie, I'm so sorry that you had to deal with this terrible situation, and I'm sad to hear that our response to the situation made things even more difficult. We'll definitely use this to grow as a team and increase the safety of our property and improve our problem resolution skills. Please let us know if there's any way that we can help moving forward.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Jacob H, Hotel Management
Thanks, Eric, for the positive review! Hope to see you again soon!
by A verified traveler
Posted 11 Nov 2024
Front desk staff was amazing and very accommodating to our needs. We will definitely be back.
Comment from Hotel Management
13 Nov 2024 by Jacob H, Hotel Management
Thanks Daniel for the compliments! Hope to see you again soon! :)
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Jacob H, Hotel Management
Thanks Arjun! Glad you enjoyed your stay with us! :)
