Ratings based on 991 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Eunice
Posted 22 Dec 2024
The hotel was nice and neat. Once you walk in it was very pleasant and smell really good! Hospitality was great!
by A verified traveler
Posted 20 Dec 2024
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Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello ANGELA,Thank you for sharing your feedback with us. We regret to hear about the issues you experienced during your stay and appreciate you bringing them to our attention. Your comments will be shared with the relevant departments for further review and improvement. We hope to have the opportunity to welcome you back in the future to provide a better experience.
by A verified traveler
Posted 19 Dec 2024
It was very nice place and and very clean and smell good. Being away from home it was very Christmasy
Comment from Hotel Management
21 Dec 2024 by Manager, Hotel Management
Hello Shane,We are delighted to hear that you enjoyed your stay with us and found our hotel to be clean and cozy. We aim to provide a welcoming atmosphere for all our guests, especially during the holiday season. If you ever find yourself in the area again, we would love to welcome you back for another comfortable stay.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Manager, Hotel Management
Hello Domonique, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Manager, Hotel Management
Hello Julian,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon for another fantastic stay!
by A verified traveler from Miami
Posted 11 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
Hello Denise,We are thrilled to hear you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience!
by A verified traveler
Posted 8 Dec 2024
Every time I come to Houston I stay here, I love the convenience of everything in the hotel. Plus staff is so nice and helpful.
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Ana,We are delighted to hear that you enjoyed your stay with us here in Houston! Our team strives to provide exceptional service to all our guests. It's wonderful to know that you found our hotel convenient and our staff accommodating. Thank you for choosing to stay with us, we look forward to welcoming you back in the future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Christine,We are delighted to hear that you had a wonderful stay with us! We appreciate your positive rating and hope to welcome you back soon for another fantastic experience.
by A verified traveler
Posted 7 Nov 2024
ADA Accessibility is not as written online. Poor compliance
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Ron,We apologize for any inconvenience you experienced and recommend reaching out to our management team for further assistance regarding ADA compliance. Your feedback is valuable in helping us uphold our standards and improve our services for all guests.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Mary,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.
