Ratings based on 462 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Muy amables
Comment from Hotel Management
26 Nov 2024 by Omar Yousuf, Hotel Management
Greeting Edgar. Thank you so much for choosing to stay at our hotel. We are thrilled you had a great stay and appreciate you taking the time to share your experience. Omar Yousuf, General Manager.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Omar Yousuf, Hotel Management
Howdy Amit. Thank you so much for your fantastic review. We are delighted you had a wonderful experience at our hotel. We sincerely appreciate you taking the time to share your feedback. Omar Yousuf, General Manager.
by A verified traveler
Posted 10 Nov 2024
The hotel did not have hot water. They told us about an hour after we checked in and in two days did not get it resolved. No concessions were made for the inconvenience.
Comment from Hotel Management
11 Nov 2024 by Mikey Zamour, Hotel Management
Thank you for sharing your feedback. I apologize for the inconvenience you experienced due to the lack of hot water and for the delay in informing you. We understand how frustrating it must have been not to have this resolved during your stay, and I’m sorry that we did not offer any concessions to make up for the disruption. We are actively working to prevent this issue from happening again, and we hope you’ll give us the opportunity to provide a more comfortable experience on your next visit. Your satisfaction is important to us, and we’re committed to making it right.
by A verified traveler
Posted 1 Nov 2024
Everything was good
Comment from Hotel Management
1 Nov 2024 by Mikey Zamour, Hotel Management
Thank you so much for the fantastic review! We're thrilled to hear that you enjoyed your stay with us and had a five-star experience. Your kind words mean a lot to our team, and we’re grateful for the opportunity to serve you. We hope to welcome you back soon for another great visit!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Omar Yousuf, Hotel Management
Hi Kathleen. Thank you for choosing our hotel and for sharing your positive experience! We are thrilled to hear you had a pleasant stay. We sincerely appreciate your feedback. Omar Yousuf, General Manager.
by A verified traveler
Posted 13 Oct 2024
Great place to stay
Comment from Hotel Management
14 Oct 2024 by Omar Yousuf, Hotel Management
Thank you so much Deyaneria for your wonderful review. We are sincerely appreciative that you had a fantastic experience during your recent visit. Our team works hard to maintain a clean environment and provide friendly service for our guests. Omar Yousuf General Manager
by A verified traveler
Posted 10 Oct 2024
I booked a specific room with a couch and was giving a tiny room with a door that didn’t lock when seeking help I was told nothing could be done due to booking though Expedia. The breakfast was absolutely horrible. Stale , super limited, no waffles, English muffins tasted expired.
Comment from Hotel Management
10 Oct 2024 by Omar Yousuf, Hotel Management
Greeting Yanet. We are truly sorry to hear about your recent experience at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all of our guests.We understand that your booking was made through Expedia, and we apologize for any inconvenience caused by the room assignment. We will be reviewing our procedures to ensure that future bookings are accurately fulfilled.Regarding the breakfast, we take your feedback very seriously. We are committed to offering a high-quality breakfast experience to our guests. We will investigate the issues you raised and take immediate steps to improve our breakfast offerings.Thank you again for bringing these issues to our attention. Sincerely,Omar YousufGeneral Manager
by A verified traveler
Posted 8 Oct 2024
Great place
Comment from Hotel Management
8 Oct 2024 by Mikey Zamour, Hotel Management
Thank you so much for the 5-star review! We’re thrilled to hear you had an excellent experience with us. Your feedback means the world, and we look forward to welcoming you back soon!
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Omar Yousuf, Hotel Management
Thank you so much Scott for your top rating review. We are thrilled to hear that you had an enjoyable experience during your recent visit. Our team works hard to maintain a clean environment and friendly service. Omar Yousuf, General Manager.
by A verified traveler
Posted 17 Sep 2024
Unfortunately the bathroom and coffee maker outlets did not work, one of the two florescent lights next to the bathroom mirror was missing - I reported to front desk upon arrival (3 night stay) and again on 2nd day. Unfortunately nothing was ever done to fix during my stay - especially the bathroom mirror light would have been helpful. Otherwise great stay and would book again.
Comment from Hotel Management
17 Sep 2024 by Mikey Zamour, Hotel Management
Thank you for your feedback and for being so positive despite the inconveniences. We sincerely apologize for the issues with the outlets and bathroom light, and we're sorry they weren't resolved during your stay. We're taking immediate steps to address these concerns. We appreciate your patience and look forward to providing a flawless experience on your next visit.
