Ratings based on 527 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Nice and clean and quiet
Comment from Hotel Management
27 Oct 2024 by Assistant General Manager, Hotel Management
Dear Michael, We're thrilled to hear you enjoyed the peaceful and spotless atmosphere at Fairfield Inn & Suites Houston Pasadena! Creating a comfortable and relaxing experience for our guests is always our goal, and it's wonderful to know that we hit the mark during your stay. We look forward to welcoming you back for another enjoyable visit!Warmest Regards,Mitchell KunzeAssistant General Manager
by A verified traveler
Posted 19 Oct 2024
Weird smell in lobby. Even worse in room. Would not recommend or stay again.
Comment from Hotel Management
20 Oct 2024 by Assistant General Manager, Hotel Management
Dear Kristie,Thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we are very disappointed if we overlooked some housekeeping areas. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Warmest Regards,Mitchell KunzeAssistant General Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Assistant General Manager, Hotel Management
Dear Cynthia, We appreciate you taking the time to leave your generous rating regarding your recent visit to Fairfield Inn & Suites Houston Pasadena. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Warmest Regards,Mitchell KunzeAssistant General Manager
by A verified traveler
Posted 12 Sep 2024
Staff was great! Rooms were clean and comfortable.
Comment from Hotel Management
12 Sep 2024 by Assistant General Manager, Hotel Management
Dear Ashley, We're so glad to hear that you had a great experience with our team and found the rooms comfortable! We take pride in providing a welcoming and clean environment for our guests, and your compliments serve as an encouragement to all of us. Your kind words mean a lot to us, and we look forward to your next visit to Fairfield Inn & Suites Houston Pasadena!Warmest Regards,Mitchell KunzeAssistant General Manager
by A verified traveler
Posted 7 Sep 2024
Close to all major stores and restaurants.
Comment from Hotel Management
8 Sep 2024 by Assistant General Manager, Hotel Management
Dear Linda,Thank you for the wonderful review. We are so glad our location worked well for you and that you appreciated being close to many stores and shopping. Thank you for being our guest. We look forward to your next Fairfield Inn & Suites Houston Pasadena visit.Warmest Regards,Mitchell KunzeAssistant General Manager
by A verified traveler
Posted 9 Aug 2024
Excellent customer service. Very clean rooms.
Comment from Hotel Management
10 Aug 2024 by Assistant General Manager, Hotel Management
Dear Noe, Thank you for being our guest and reviewing your experience at Fairfield Inn & Suites Houston Pasadena. It's so nice to know you found your room clean and comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Warmest Regards,Mitchell KunzeAssistant General Manager
by A verified traveler
Posted 31 Jul 2024
Loved it
Comment from Hotel Management
31 Jul 2024 by Assistant General Manager, Hotel Management
Dear Ivan, On behalf of our team at Fairfield Inn & Suites Houston Pasadena, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Warmest Regards,Mitchell KunzeAssistant General Manager
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
17 Aug 2024 by Assistant General Manager, Hotel Management
Dear Dario, We are pleased to receive your generous rating for Fairfield Inn & Suites Houston Pasadena. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warmest Regards,Mitchell KunzeAssistant General Manager
by A verified traveler
Superior Service in Stressful Times
Posted 15 Jul 2024 on HotelsWe were in to visit family but most of the hotel guests were Houstonians who were without power due to Hurricane Beryl. Those I spoke with said the staff and accommodations had been excellent. That was our experience as well.
It is refreshing to see friendly, professional service still exists.
Comment from Hotel Management
16 Jul 2024 by Assistant General Manager, Hotel Management
Dear Randy, Thank you for reviewing your stay at Fairfield Inn & Suites Houston Pasadena. We are sorry to hear about the circumstances of most of our guest's trips. Your satisfaction is essential to us; therefore, we are glad you were happy with our accommodations. Knowing that our team members could make you feel comfortable and well cared for during your entire stay is gratifying. It was our pleasure to host your visit, and we look forward to hosting you again next time you are in the area.Warmest Regards,Mitchell KunzeAssistant General Manager
by A verified traveler
Posted 13 Jul 2024
I like clean the property I don’t like traffic
Comment from Hotel Management
14 Jul 2024 by Assistant General Manager, Hotel Management
Dear Sharon, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. It was our pleasure to host your visit at Fairfield Inn & Suites Houston Pasadena, and we look forward to seeing you soon.Warmest Regards,Mitchell KunzeAssistant General Manager
