Ratings based on 621 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 15 Oct 2024
Not a good area to stay
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Dear Khalid, On behalf of all of us, thank you for the review. We apologize that our location did not meet your expectations. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. We wish you all the best with your travels.Sincerely,Hotel Management
by A verified traveler
Posted 4 Sep 2024
I book a room and they told me that they overbooked and the room was already paid in full
Comment from Hotel Management
6 Sep 2024 by Hotel Management, Hotel Management
Dear Wilfredo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 3 Sep 2024
I will definitely recommend and return
Comment from Hotel Management
6 Sep 2024 by Hotel Management, Hotel Management
Dear John, Thank you for staying with us and for your excellent feedback about Extended Stay America. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 24 Aug 2024
Good service. Clean. But did see a few roaches
by A verified traveler
Posted 14 Aug 2024
I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and weed smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the drawers looked like they were falling apart, wall had stains. We weren’t even there 30 minutes before we left and booked somewhere else. I have pictures to back up all this information so please accommodate us and refund our hard spent money for this very disfortunate situation and waste of money and time in our vacation.
Comment from Hotel Management
17 Aug 2024 by Hotel Management, Hotel Management
Dear Steven, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 27 Jul 2024
There was no breakfast, just coffee (poor quality)
Comment from Hotel Management
28 Jul 2024 by Hotel Management, Hotel Management
Dear Hesham, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city.Sincerely,Hotel Management
by A verified traveler
Posted 18 Jul 2024 on Hotels
My feet got dirty from the carpet and floors, the room smelled like smoke, the furniture was about to fall apart, there was a coach roach in my shower, the shower nozzle needs to be replaced, the check in area smelled. Etc
For what you charge it’s an abomination. I was in room 134, oh and the soda machine eats your money. Don’t go there!!!
Comment from Hotel Management
19 Jul 2024 by Hotel Management, Hotel Management
Dear Gina, Thank you for evaluating your stay with us. At our hotel, we strive to offer an outstanding experience and maintain a clean and comfortable environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Your concerns are significant to us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. Thank you for the detailed information so we may address this right away. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 17 Jul 2024 on Hotels
by A verified traveler
Posted 16 Jul 2024
Property was located in a very rough area with a few homeless people on the property. I was concerned my car might be burglarized and cancelled my reservation.
Comment from Hotel Management
18 Jul 2024 by Hotel Management, Hotel Management
Dear James, Thank you for taking the time to share your feedback. We regret that our location did not meet your expectations. Ensuring the safety of our guests and their belongings is our top priority, and we maintain round-the-clock security on our premises to ensure the safety of all our guests. We value your patronage and would be honored to have the chance to restore your faith in us as your trusted hotel of choice in the area.Sincerely,Hotel Management
