Ratings based on 773 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Only stayed for an hour, the room was smelly, bed sheets were dirty and the room had bugs, do not recommend.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Dora, Thank you for choosing us. Providing a clean and comfortable hotel experience to all the guests who enter our door is always our aim. The cleanliness and condition of the room you described do not meet our standards. Allow us to check with the concerned team to find out what went wrong. We are sorry for the disappointment. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during this time is greatly appreciated. We value your patronage. Our front desk team is always at work to ensure you enjoy a comfortable time. Please return, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 13 Nov 2024
There was no shuttle that was in the description of the property. There were no pots, pans, dishes or utensils in the kitchen. The kitchen therefore was useless. However , the room was clean and very roomy. And the beds were comfortable. The tv was very small for the size of the room.
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Dear Christine, Thank you for taking the time to share your experience. We are glad you enjoyed an overall satisfactory time at the hotel, were pleased with the clean room, and enjoyed the comforts of the bed. However, we sincerely apologize for the issues you encountered that disappointed you. Thank you for bringing these issues to our attention, and we hope to make meaningful improvements moving forward. We will instruct our front desk to inform us about all the hotel policies during check-in so that no guest is disappointed. We appreciate your input and hope you will reconsider staying with us again.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Ms.Tonya and Ms. Pam were great host, I enjoyed my stay there. Anything I needed the staff was there to help and were very kind! Also Khalil was also a great help!
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 25 Oct 2024
Very good
Comment from Hotel Management
27 Oct 2024 by Hotel Management, Hotel Management
Dear ISAIAH, Thank you for your wonderful feedback. We are thrilled to learn that you found Extended Stay America to meet your expectations and that you had a great time here. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
The room needed some work but my stay was quiet. The breakfast was essentially nothing. Coffee that was out and a packaged muffin or Nutrigrain bar.
Comment from Hotel Management
26 Oct 2024 by Hotel Management, Hotel Management
Dear Janelle, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2024
Garbage in the hallways, free "breakfast" nothing but bad coffee, breakfast bars.
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Dear Marvin, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that our hotel did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Also, we regret the breakfast choices were not to your expectations. We will share these notes for improvement as we move forward. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 22 Oct 2024
