Ratings based on 979 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
It wasn't a good experience. It said breakfast included & they just had coffee and cereal bars. The Internet didn't work, the fire alarm set off twice as I was trying to sleep. There were roaches in the bathroom, the tv's screen was blue. Liz at the frontdesk was not very helpful and wasn't nice at all. Terrible experience here.
Comment from Hotel Management
27 Sep 2024 by Hotel Management, Hotel Management
Dear Trust, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you faced during your stay, particularly regarding the issues with breakfast, the internet, and the disturbances caused by the fire alarm. Your comments about the room conditions and service will be reviewed as we strive to improve in these areas. Your feedback is essential, and we regret that your stay did not meet expectations.Sincerely,Hotel Management
by A verified traveler
Posted 23 Sep 2024
We liked the convenience to the hospital.
The property, although very clean, needs some attention to the individual rooms.
1)The stove in our room could not be turned off and my husband who is an electrician, had to turn the breaker to the stove off making it rather difficult. 2) the drain in the bathroom area was missing and had to be stuffed with a wash cloth so as not to lose anything down the drain and maybe stopping it up, not to mention the guest losing their item.
3) the back door entry could not be used without getting someone to walk to the door and open it for the guest to come in; in other words, the card reader did not work.
4) when calling to make the reservation I asked specifically for TWO DOUBLE BEDROOMS.. with separate baths, NOT TWO DOUBLE BEDS with one bath. I was told i would have that. Arrived at the
Hotel and was told "we don't have separate bedrooms"... taking under consideration the person i spoke with had aVERY THICK accent, I'll overlook that this time but i suggest you make it clearer..... we were there for 5 days and made it okay but doubt seriously, if i can find another hotel with a suite, I'm going back. Personnel was very friendly and helpful.
by A verified traveler from Denver
Posted 4 Sep 2024
Furnishings and general upkeep (walls, carpet, doors, elevator) were noticeably more dated and rundown than other ESA locations. Whole facility smelled like mildew. Loiterers in parking lot all evening hanging out at vehicles, people repeatedly propping open side door with a rock so anyone could come and go without an entry card. Breakfast is Nutrigrain bars, small packaged muffins and oatmeal packets with coffee urns. Fridge was not very cold and my meal went bad overnight. Plus sides were bed and shower seemed clean which is mostly what I needed. Staff was nice enough. Would stay again only in a pinch but otherwise will go elsewhere.
Comment from Hotel Management
5 Sep 2024 by Hotel Management, Hotel Management
Dear Nicole, Thank you for reviewing our hotel. While we are pleased that you loved our hospitality, we are sorry we missed meeting some of your expectations and the difficulties you experienced. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
by A verified traveler from McAllen
Posted 21 Aug 2024
Bed is very comfortable
Comment from Hotel Management
22 Aug 2024 by Hotel Management, Hotel Management
Dear Lorraine,Thank you for your kind words about our comfortable beds! We’re glad you had a restful experience. Your comfort is our top priority, and we're always striving to enhance the overall stay for our guests. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know. We’re here to ensure your stay is nothing short of wonderful. Safe travels, and we hope to welcome you back soon!Sincerely, Hotel Management
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
Posted 4 Jul 2024
by A verified traveler
Stay away
Posted 27 Jun 2024 on HotelsHallways smelled like Marijuana. Toilet was not working, asked several people to fix or move to new room. Nobody responded until the night before we checked out. Had to use lobby bathroom. TV did not work. Vending machine took money but did not work.
Comment from Hotel Management
29 Jun 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for selecting us. We always try to make our guests happy and satisfied during their stay with us. We sincerely apologize for the team's effort in handling your request. To handle this situation better, we will engage our staff in a discussion to identify what went wrong. Please allow us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to serve you again soon. Sincerely,Hotel Management
by A verified traveler
Posted 23 Jun 2024 on Hotels
by A verified traveler
Not very good to stay/Close to the medical center
Posted 21 Jun 2024 on HotelsThere was no sheets inside the room for the sofa bed, bathroom space is small, the elevator was acting weird, it was raining and there is no lobby entrance to avoid get wet, pictures promise something better so for me this will be like a misleading advertising for what to expect. There is only one main thing good and it’s the reason I made this reservation, is close to the hospital we had the appointment. The pool was dirty and the breakfast was just coffee instant chocolate, instant oatmeal, muffins and cookies, the hotel smells like cigarettes.
Comment from Hotel Management
23 Jun 2024 by Hotel Management, Hotel Management
Dear Karla, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable and relaxing accommodations. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserveSincerely,Hotel Management
by A verified traveler
Posted 20 Jun 2024 on Hotels
