Ratings based on 993 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
The front desk agent was very professional at check in. Made it to my room, and it smelled like an ash tray!! Looked back in the hall to ensure non smoking, and it was a non smoking room! Spoke to the front desk agent, and explained the overwhelming smell of cigarettes, and was handed a bottle of air freshener.
Place is awful!
Comment from Hotel Management
17 Nov 2024 by Hotel Management, Hotel Management
Dear Casey, We sincerely apologize for the distress you experienced during your stay. Providing a comfortable hotel experience has always been our aim. However, we are sorry for the smell of smoke that disturbed you. Smoking is certainly not allowed inside the hotel premises. Allow us to check and review. Considering our professional team, we hope you will return, and we will serve you better.Sincerely,Hotel Management
by A verified traveler from Bellevue
Posted 13 Nov 2024
Good area but the hotel wasn’t that clean
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Dear Kriztell, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Our front desk team is always here to assist you. Apart from this, we hope you were pleased with our location and had a satisfactory time. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 10 Nov 2024
X
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Dear Patricio, We are pleased to receive your generous rating for Extended Stay America. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler from Winona
Posted 25 Oct 2024
The bed was comfy, hall way had bad smell.
Comment from Hotel Management
27 Oct 2024 by Hotel Management, Hotel Management
Dear John, Thank you for your positive feedback. It is nice to learn that you had a satisfactory time here and were pleased with the comforts of the bed in your suite. However, we are sorry for not meeting all your expectations regarding the cleanliness of the hallway. We will discuss this with the team and ensure they are taken care of on a priority basis. Please allow us to serve you again, and we wish you another pleasant stay!Sincerely,Hotel Management
by A verified traveler
Posted 11 Oct 2024
Good
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Dear Alaa, Thank you so much for your positive review. We are glad that everything went well during your stay, and that made for a memorable experience with your recent accommodation with us. Please return to Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 11 Oct 2024
Good
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 3 Oct 2024
That’s outstanding customer service by ASHA at the front manager Stacey. This is a great location. It’s very quiet and safe and these two individuals provided great friendly and welcoming customer service.
