Ratings based on 983 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Served its purpose for one nights stay while waiting for cruise terminal transfer. Friendly staff, clean and quiet. Could use a room update/refresh.
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 13 Dec 2024
Put toilet seat still had poop on it after checking in, and the door handle broken. WiFi didn’t work.
Comment from Hotel Management
15 Dec 2024 by Rikki Underwood, Hotel Management
Thank you for bringing these concerns to our attention. Please accept my sincerest apologies for the issues you experienced during your stay. Maintaining cleanliness, functionality, and comfort for our guests is our top priority, and I regret that we fell short in this instance.I have already shared your feedback with our housekeeping and maintenance teams to ensure these matters are addressed immediately. Additionally, I am looking into the WiFi issue to prevent similar occurrences in the future.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Rikki Underwood- Director of Rooms, Hotel Management
Thank you for taking the time to share your feedback! We’re delighted to see that you had a positive experience during your stay.Providing excellent service and a comfortable environment for our guests is our top priority, and it’s always wonderful to know when we’ve achieved that.We look forward to welcoming you back soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Rikki Underwood- Director of Rooms, Hotel Management
Thank you for taking the time to share your feedback! We’re delighted to see that you had a positive experience during your stay.Providing excellent service and a comfortable environment for our guests is our top priority, and it’s always wonderful to know when we’ve achieved that.We look forward to welcoming you back soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!
by A verified traveler
Posted 3 Dec 2024
Staff was very friendly. The hotel was well prepared for us. We had a great stay.
Comment from Hotel Management
9 Dec 2024 by Jhanet Lang Front desk Supervisor , Hotel Management
Thank you for taking the time to leave us feedback. We are delighted to hear that you had a positive experience with us. Please do not hesitate to contact us if you have any questions or need further assistance. We look forward to seeing you again in the future.
by A verified traveler
Posted 3 Dec 2024
Property was noisy. Lots of plane noise, and slamming doors...
Comment from Hotel Management
9 Dec 2024 by Jhanet Lang Front desk Supervisor , Hotel Management
Thank you for taking the time to share your feedback with us about the noise issue. We apologize for any inconvenience this may have caused you during your stay. Your feedback is extremely valuable to us, and we will use it to improve our services and ensure our guests enjoy a comfortable experience while staying with us. We appreciate your loyalty and would like to offer you a more relaxing experience in the future.
by A verified traveler
Posted 3 Dec 2024
Nice hotel by Bush. Convenient location.
Comment from Hotel Management
9 Dec 2024 by Jhanet Lang Front desk Supervisor , Hotel Management
We're glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.
by A verified traveler from Houston
Posted 30 Nov 2024
Convenient
Comment from Hotel Management
15 Dec 2024 by Rikki Underwood- Director of Rooms, Hotel Management
Thank you for taking the time to share your feedback! We’re delighted to see that you had a positive experience during your stay.Providing excellent service and a comfortable environment for our guests is our top priority, and it’s always wonderful to know when we’ve achieved that.We look forward to welcoming you back soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
15 Dec 2024 by Rikki Underwood- Director of Rooms, Hotel Management
Thank you for taking the time to share your feedback! We’re delighted to see that you had a positive experience during your stay.Providing excellent service and a comfortable environment for our guests is our top priority, and it’s always wonderful to know when we’ve achieved that.We look forward to welcoming you back soon. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!
