Ratings based on 560 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2021
I experienced a lot of issues during my stay. Door locks didn’t work. Lights were out. TV remote never worked. Door key would stop working on a daily basis and 1 staff member seemed to get upset with me because I complained about it. She was very rude. I would NEVER stay there again.
by A verified traveler
Posted 1 Nov 2021
by A verified traveler
Posted 20 Oct 2021
Breakfast was a joke candy bar
Comment from Hotel Management
20 Oct 2021 by Shen NS, Hotel Management
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Houston-Galleria TX. I am sorry that your experience did not meet your expectations. However, we would like to inform you that our breakfast are is now open in effect from 10/20/2021. We would love to serve you better again.
by A verified traveler
Don’t fall for cheap
Posted 8 Oct 2021 on HotelsRoom size is alright, bedsheet and comforter has multiple stain, floor carpet is soaking wet around ac unit area and upto the couch area and room smell wet water and ask for change the room but check in lady ask me why I have a problem with that so I ask her for clean comforter and spent a night and leave. I definitely don’t stay their again
Comment from Hotel Management
12 Oct 2021 by Shen NS, Hotel Management
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Houston-Galleria TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 4 Oct 2021
1st room: had leak from ceiling unit above into bathroom, weird dirty old rag behind bathroom door, hairs on pillow and between sheets.
2nd room (requested change): smelled so strongly of weed couldn’t stay in there for a minute.
3rd room: stains on sheets, bullet hole in ceiling above bedroom.
Loud partying fri night, guests yelling at 3am.
Comment from Hotel Management
4 Oct 2021 by Shen, Hotel Management
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Houston-Galleria TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Your feedback is very important to us, and I am saddened to hear that your stay with us did not meet your satisfaction. Please rest assured that we will do everything possible prevent any future mishaps. Here at Days Inn, we continuously strive to meet your needs and expectations.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 27 Sep 2021 on Hotels
Comment from Hotel Management
29 Sep 2021 by shen, Hotel Management
We appreciate your positive feedback. And hope to serve you again
by A verified traveler
Posted 22 Sep 2021 on Hotels
Comment from Hotel Management
24 Sep 2021 by Shen, Hotel Management
Thank you for your valuable feedback
by A verified traveler
We need a refund
Posted 3 Sep 2021 on HotelsThe hotel was very dirty. It looked nothing like the pictures. There were men hanging out in the parking lot smoking pot. The room was musty and smelled. The furniture/bed were broken down, torn up, smelly. We did. It stay there. It was a very scary, unsafe place.
Comment from Hotel Management
8 Sep 2021 by Shen, Hotel Management
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Houston-Galleria TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
However, as you requested we have done the refund towards the original payment method on September 01, 2021.
Thank you
Shen NS
Guest Relations
by A verified traveler
False advertisement for sure.
Posted 13 Aug 2021 on HotelsFilthy with cigarette butts and ashes. The rooms smelled like ashtrays. Sofas had stains all over. Nasty and never coming back for sure.
Comment from Hotel Management
16 Aug 2021 by Shen NS, Hotel Management
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Houston-Galleria TX. I am sorry that your experience did not meet your expectations.
Your feedback is very important to us, and I am saddened to hear that your stay with us did not meet your satisfaction. Please rest assured that we will do everything possible to prevent any future mishaps. Here at Days Inn, we continuously strive to meet your needs and expectations.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
TOO HOT TOO SLEEP NO AC
Posted 29 Jul 2021 on HotelsTHE AC WAS NOT WORKING AND THEY BLAMED IT ON SOMEONE ELSE AND THEY WOULD NOT GIVE A REFUND OR DISCOUNT ON THE ROOM UNLESS WE LEAVE THE HOTEL. IT WAS CLOSE TO MIDNIGHT AND I WAS NOT GOING TO DRIVE AROUND AND TRY TO FIND SOMEWHERE ELSE TO SLEEP AFTER DRIVING MORE THAN 10 HOURS TO GET THERE, I KNOW THIS IS FALLING ON DEAF EARS AND NO ONE WILL REALLY DO ANYTHING FOR ME.
Comment from Hotel Management
29 Jul 2021 by Shen, Hotel Management
Dear Mr Atif
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Houston-Galleria TX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
However, the A/C problem was out of our hands and it's because of exposure happened in the centre point energy transformer.
Hope to see you again and would like to provide you a discounted rate for your next stay.
Thank you
Shenali NS
Gueat Relations
