Ratings based on 770 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Great
by A verified traveler
Posted 11 Oct 2024
Plumbing problems the 4th floor and my room smelled like sewer.
Comment from Hotel Management
11 Oct 2024 by OM, Hotel Management
Thank you for taking the time to do the survey. I do appreciate you letting us know about the water issue. I will get with my team and get this resolved. Hope to see you again when in the area.
by A verified traveler from Roselle
Posted 29 Aug 2024
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Posted 5 Aug 2024
They’re friendly service!
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler
Posted 25 Jul 2024
Very nice hotel little musty smell in the room but staff was incredible and very quick with any needs I needed
by A verified traveler
Posted 24 Jul 2024 on Hotels
by A verified traveler
Posted 19 Jul 2024
The night staff (Brittany) was amazing, helpful and polite. The day time staff (especially the manager, Diane) was rude, loud, and never followed up with me like she said would.
The internet was out for a little less than half of my stay, and i was unable to work.
The temperature of the water in my shower was lukewarm. Really disappointing..
I love Marriott, but i don’t recommend this location until they improve things.
by A verified traveler
Need Refund
Posted 12 Jul 2024 on HotelsI NEED A REFUND BECAUSE the hotel was not open and my reservation was not active because they had no power due to hurricane Beryl
Comment from Hotel Management
18 Jul 2024 by Quentin Ina , Hotel Management
As we informed all guest coming in to our hotel during the unfortunate power outages in Houston, Please reach out to the 3rd party entity in which you booked the room and a full refund would be granted.
