Ratings based on 977 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Very bice
by A verified traveler
Posted 17 Jan 2025
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by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
14 Jan 2025 by GM, Hotel Management
Dear Joseph, Thank you so much for sharing your thoughtful review. We genuinely appreciate your feedback and hope to welcome you back soon. Your satisfaction means a lot to us! Best, Dwan Lightfoot, GM
by A verified traveler
Posted 13 Jan 2025
We waited for 1 hour for the shuttle. Very disorganized communication, and no dining options in or near this hotel. Noisy under flight path.
Comment from Hotel Management
14 Jan 2025 by GM, Hotel Management
Dear Elaine, We are sorry to hear that you experienced an extended wait time to utilize the shuttle, for your frustrations with the lack of dining options, and that noise pollution interrupted the comfort of your stay. Our hotel is an airport hotel; there will be residual noise from the planes. We strive to provide a restful stay and we clearly missed the mark. Your feedback is welcomed and appreciated as it fosters improvements. Thank you for choosing us and for your time in reviewing our hotel. Sincerely, Dwan Lightfoot, GM
by A verified traveler
Posted 12 Jan 2025
I called the hotel for the shuttle bus.One of the managers on duty at night around 8:30PM answered the call and she felt aggravated because I told her that she needs to know how often the bus pick passengers at the airport so she told me to take a cab and HANG UP on my face.Definitely not acceptable.I arrive at the hotel and ask her and she was not even apologizing.
Incredible how Marriott is going downhill with employees with a lack of respect and training.
Comment from Hotel Management
12 Jan 2025 by GM, Hotel Management
Dear Luciana, I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback, and we hope to have another opportunity to meet your expectations in the future. Sincerely, Dwan Lightfoot, GM
by A verified traveler
Posted 7 Jan 2025
Great hotel as far as cleanliness and location close to airport but DO NOT PAY AND LEAVE YOUR CAR PARKED WHILE YOU GO ON VACATION. They offer extended parking for $10 a night and a shuttle to airport. Got back from our vacation to our back window was busted out. The hotel offered us a refund on the parking fees and that’s all. It was parked in the front where you pull in and there’s no way no one noticed while pulling in. I called the day before to tell them our flight was canceled and we wouldn’t arrive until the next day so our truck was on their radar but they failed to tell us our vehicle was broken into.
Also the night we stayed the airplanes flying over were EXTREMELY loud and they kept us up, as well as the plumbing extremely loud and the people above us stomped alllll night long.
Comment from Hotel Management
8 Jan 2025 by GM, Hotel Management
Dear Kalyn, Guest safety is our top priority. We live and work in this area and overall find it to be very safe. Despite our best efforts, crime can occur whether one is parked in our lot, at the grocery store, or even your own driveways. I'm very sorry that this happened and for the disappointment and frustration caused. We have worked with the local authorities and have been in contact with you regarding your experience. Thank you for your time in reviewing our hotel. Sincerely, Dwan Lightfoot, GM
by A verified traveler
Posted 6 Jan 2025
The Asian gentleman who worked the overnight shift - late night and very early in the morning was amazing. He was kind, patient, helpful and, caring. He made our stay very pleasant. ⭐️
Comment from Hotel Management
7 Jan 2025 by GM, Hotel Management
Dear Alyssa, It is with great enthusiasm that we extend our heartfelt thanks for choosing our hotel. Your positive feedback has truly brightened our day! We are sincerely committed to delivering unparalleled hospitality and impeccable service. We are eagerly looking forward to the pleasure of your company on your next visit to the area. Best, Dwan Lightfoot, GM
by A verified traveler
Posted 3 Jan 2025
Very clean and spacious.
Comment from Hotel Management
4 Jan 2025 by GM, Hotel Management
Dear Shawn, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Dwan Lightfoot, GM
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
4 Jan 2025 by GM, Hotel Management
Dear Andres, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Dwan Lightfoot, GM
by A verified traveler
Posted 1 Jan 2025
Great
Comment from Hotel Management
2 Jan 2025 by GM, Hotel Management
Dear Thu, Thank you for your time in sharing your kind review and please visit us again. Best, Dwan Lightfoot, GM
