Ratings based on 906 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
Loved the location and the cleanliness.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Yesenia,Thank you for sharing this wonderful review. It delights us that you loved our ideal location and dedication to cleanliness. Your compliments are greatly appreciated, and we look forward to welcoming you back soon.Warm regards,Charley M.General Manager
by A verified traveler
Posted 29 Nov 2024
Hotel service, valet in particular was okay. However, bed sheets, bathroom, and general room cleanliness was terrible. Rooms are generally run down and overall pricing is high for the quality of room. Furniture was stained, and overall just not thought out in terms of design and cleanliness.
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Dear Haley,Thank you for staying with us and highlighting our team's great service; however, we apologize for any concerns with our accommodations. We will review your comments with our housekeeping team and work to correct any issues as quickly as possible. It was a pleasure having you visit, and we hope you will consider returning to allow us another opportunity to change your perceptions. Warm regards,Charley M.General Manager
by A verified traveler
Posted 26 Nov 2024
Beautiful lobby bar. Service was rather curt but was prompt. Dinner menu at Rosalie’s was not extensive, price for me; pizza with three toppings was $26.00. I was ok, but nothing to write home about. Room large, comfortable. Was lacking an ice bucket, called desk, said they’d send one up. After 30 minutes, had not arrived & I had an appointment. It was there when I returned, unknown how long it actually took to arrive. Shampoo, body wash etc were just ok. Mattress was comfortable, pillows and linens were very nice. No alarm clock. Mini fridge was a joke, hard to even explain it…it was in a drawer. Valet parking was $$ and didn’t see any option for self-park. Realllly disliked that they add a resort fee. Get it back if you purchase food or drink, but this wasn’t any type of resort to me…didn’t even have a pool. Safe, quiet area…I had a lovely view of a parking garage lol. Overall ok…stayed because it was a short walk to Hobby Center, but do not think I’d return.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Elizabeth,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our peaceful, comfortable accommodations and convenient location; we are sorry your stay didn't quite meet all of your expectations. Please know your comments are important to us and will be reviewed with the team to ensure we are always offering our best. We hope you'll consider joining us again so we can improve your perception of our hotel.Warm regards,Charley M.General Manager
by A verified traveler
Posted 26 Nov 2024
I had a great stay for my birthday at the C. Baldwin. The lobby and bar is so aesthetic. Their complimentary drink and breakfast were amazing!! I would definitely recommend this hotel.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Anisha,Thank you for taking the time to leave a review and for choosing to stay with us at C. Baldwin, Curio Collection by Hilton. We're delighted that you enjoyed your birthday celebration with us, especially the complimentary birthday items and aesthetic atmosphere. We appreciate your recommendation and look forward to welcoming you back for another great stay.Warm regards,Charley M.General Manager
by A verified traveler
Posted 26 Nov 2024
Was not the quality I expected, one of the rooms made me itch when I got into the bed . Had to ask to change rooms . Hotel restaurant was very slow and the food was not the best
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Shanya,Thank you for taking the time to share your thoughts. We sincerely apologize for the issues you encountered during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we're sorry that we fell short of that mark. Rest assured, your concerns regarding the room and restaurant service have been noted, and we will be addressing them with our team to ensure improvements. We appreciate you bringing these issues to our attention and hope you'll consider giving us another chance in the future.Warm regards,Charley M.General Manager
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 18 Nov 2024
I loved this property and the surrounding neighborhood. The decor and artwork in the lobby were top notch. I was very happy with the comfort of the bed and the staff was attentive. I'd definitely coming back.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Dawn,From our attentive team members to our wonderful location, we are so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon. Warm regards,Charley M.General Manager
by A verified traveler
Posted 16 Nov 2024
This property was great. Rooms are very spacious and the views are also nice. They are also pet friendly.
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Kayla, Thank you for your feedback! We're delighted to hear you enjoyed the spacious rooms and lovely views. It's wonderful to know that our pet-friendly policy added to your experience. We look forward to welcoming you and your furry friends back again!Warm regards,Charley M.General Manager
