Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
27 Jun 2024 by BWSL Staff, Hotel Management
We apologies for not meeting your expectations. We will review your stay and adjust our methods accordingly. Thank you and a great day.
by A verified traveler
Posted 23 Jun 2024
Nice and helpful front desk staff. Room had more issues than I expected (shower dripping, started with yellowish water). Nice pool area. Clean and nice building otherwise.
Comment from Hotel Management
24 Jun 2024 by Nick Bhakta, Hotel Management
Dear Lynn,Thank you, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler from MIDLOTHIAN
Posted 22 Jun 2024
Great stay
Comment from Hotel Management
24 Jun 2024 by Nick Bhakta, Hotel Management
Dear Raad,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 19 Jun 2024
Great location to great options for those on a Keto diet and access to a grocery store. Cinema and event center within a 6 minute drive. Great place to stay! Beds and pillows were great easy on an over 50 population ! I will stay here again even if I have to go into Houston.
Comment from Hotel Management
24 Jun 2024 by Nick Bhakta, Hotel Management
Dear Ana,Thank you, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 16 Jun 2024
Friendly staff
Comment from Hotel Management
27 Jun 2024 by BWSL Staff, Hotel Management
Michael - Thank you for taking a moment to share your experience at Best Western Sugar Land Inn. Our team is so glad to hear that you enjoyed the hotel! We look forward to seeing you again soon!
by A verified traveler
Posted 16 Jun 2024
Great location! Convenient to shopping and dinning. There are H‑E‑B and chick-fil-a very closed. It’s a very nice hotel, good service and staff. The pool is very nice for my kids to enjoy. There is coffee 24/7, which is very important for my dad. Whole family enjoyed the stay. It’s a clean hotel. But it’s an older hotel, so the faucet area isn’t as clean as I hope. Overall, it’s a very nice place to stay for a family.
Comment from Hotel Management
24 Jun 2024 by Nick Bhakta, Hotel Management
Dear Linlin,Thank you, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 15 Jun 2024
The bathtub kept releasing brown liquid so we couldn’t shower. There is a stain in the corner of the room that looks like puke. No one vacuumed the room, there was a bunch of dirt. Someone, probably a housekeeper left a plastic large Stanley sized cup in the bathtub when they were changing our sheets. I think they were trying to fix the bathtub…not sure. The breakfast was good. Other than that, the room needs some tidying.
Comment from Hotel Management
19 Jun 2024 by FM, Hotel Management
apologies for the unsatisfactory experience. we will review your comments and adjust our methods accordingly. again our sincere apologies
by A verified traveler
Posted 12 Jun 2024
Quiet & accessible
Comment from Hotel Management
27 Jun 2024 by BWSL Staff, Hotel Management
Thank you for the positive feedback. I'm glad to hear that you found the hotel to be relaxing and comfortable. Your review will help us as we continually work to improve our guest experiences
by A verified traveler
Posted 11 Jun 2024
Loved the area and the customer service was excellent. Very safe..
Comment from Hotel Management
27 Jun 2024 by BWSL Staff, Hotel Management
Thank you for the positive feedback. I'm glad to hear that you found the hotel to be relaxing and comfortable. Your detailed comments will help us as we continually work to improve our guest experiences
