Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Everything was very clean and the customer service was great.
by A verified traveler from Cary
Posted 15 Oct 2024
Breakfast is pretty basic. Otherwise our stay was good.
by A verified traveler
Posted 13 Oct 2024
Great service
by A verified traveler
Posted 12 Oct 2024
Breakfast is bad
Comment from Hotel Management
13 Oct 2024 by Marisela S, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be using the feedback you gave us to implement improvements in our breakfast to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Todo estuvo bien
by A verified traveler
Posted 29 Sep 2024
Stay was average. While room was clean, linens and black out curtains were very dated. Sheets smelt “bleachy” and were very thin and worn. Area seemed safe and the overnight stay was adequate. If I ever needed to revisit the area I would probably shop other hotels.
Comment from Hotel Management
30 Sep 2024 by Marisela S., Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 25 Sep 2024
Easy check in and out. Room was spacious and furniture was good. The only thing was that the walls were so thin you can basically here anything from next door.
by A verified traveler
Posted 22 Sep 2024
Staff was nice. Second set of sliding doors at entrance are locked after hours so take your keycard if you come back late. I love that. Room and bathroom were very clean. I was impressed, honestly. The surround area had walkable dining and attraction options. I plan to stay there again when visiting friends in Katy.
by A verified traveler
Posted 21 Sep 2024
