Ratings based on 175 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024
There was a door that leads outide right next to our room. Throughout the night someone kept opening the door amd letting ppl in from the parking lot. When we drove up to check-in there was a man sitting on the side of the bldg with a 24-pk of beer, drinking. Several men sitting in their trucks as well in the parkimg lot drinking. Felt very unsafe for my daughter in-law & granddaughter
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Hello Blanca, We are sorry to hear about your experience. Your feedback is valuable to us, and we take security concerns seriously. We recommend reaching out to the hotel management to discuss your stay further and ensure appropriate actions are taken to address this issue.
by A verified traveler from Rosemead
Posted 7 Aug 2024
Shower faucet is leaking.
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Hello Zhongming,We appreciate you bringing this matter to our attention and apologize for any inconvenience caused. Our maintenance team will look into this promptly to ensure a comfortable experience for our future guests. Thank you for sharing your feedback with us.
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Manager, Hotel Management
Hello Lee,We're glad to hear you had a positive experience with us! If you have any suggestions for improvement, please don't hesitate to reach out to us directly. We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
22 Jul 2024 by Manager, Hotel Management
Hello Roberto, We're sorry to hear that your experience fell short of expectations. Please reach out to us so we can address any issues you encountered during your stay. We value your feedback and strive to improve our services.
by A verified traveler
Posted 30 Jun 2024
My room didnt have hot water so had to shower with cold water, the restroom didnt have a door nob just a hand towel shoved in the hole. I asked to change rooms because of the water situation and the gave me another room on the same floor witch also didnt have hot
They also offer a room with a kitchenette with is more expensive but its an induction stove top so i couldnt use my pans called the front desk to ask if they had pans and they said they had 2 but it was a 50 dollar deposit to use them
Comment from Hotel Management
30 Jun 2024 by Manager, Hotel Management
Hello Roberto,We apologize for the inconvenience you experienced during your stay. Our team is working on resolving the hot water issue promptly. Regarding the room amenities, we will look into improving our offerings for a better guest experience. Thank you for sharing your feedback, we appreciate your input as it helps us enhance our services for future guests.
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by Manager, Hotel Management
Dear Guest,We are delighted to hear you had a wonderful experience at our hotel! Please do not hesitate to reach out if you have any further comments or suggestions. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Jun 2024 on Hotels
Recently remodeled
Quiet
Large size room
Breakfast not great ate out
Staff at night was a nice lady at checkin and it was easy
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Vickie,We're delighted to hear that you enjoyed our newly remodeled and spacious rooms, as well as our friendly staff during your check-in process. Should you choose to stay with us again, please feel free to share any breakfast preferences you may have with our team. Thank you for your feedback!
by A verified traveler from Phoenix
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Joseph, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler from Alvin
Posted 16 May 2024
Enjoyed the stay
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Ann,We are delighted to hear that you enjoyed your stay with us. Guest satisfaction is our top priority, and we appreciate your positive feedback. Should you have any further comments or suggestions, please feel free to reach out to our management team. Your input is very valuable to us.
by A verified traveler
Posted 21 Dec 2023
Stayed one night for the family Christmas party. Very friendly and cheerful staff. Older building but very clean and great for what we needed. Shipleys literally right next door. Conveniently located. Will stay again .
Comment from Hotel Management
23 Dec 2023 by Manager, Hotel Management
Hello Candice, Thank you for choosing our hotel for your family Christmas party. We're delighted to hear that you found our staff to be friendly and cheerful, and the cleanliness of our older building to be satisfactory. We're glad that our location, including the nearby Shipley's, was convenient for your needs. We hope to have the pleasure of welcoming you back for another stay in the future.
