Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
by A verified traveler
Posted 31 Dec 2024
Fire alarm showed false alarm for the whole night. I had to change the room. In addition, house keeping are extremely noisy and talking all the time starting from 8am. And the rooms are noisy too, I can hear what next room said.
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Yuhan, it sounds like your experience was far from what you anticipated. It's unfortunate to hear about the disruptions you faced during your stay. The team is committed to addressing such concerns to enhance guest comfort. Your feedback is valued and will be used to help improve future stays.
by A verified traveler
Posted 28 Dec 2024
Very decent
Comment from Hotel Management
30 Dec 2024 by Customer Service, Hotel Management
Itoro, thank you for staying with us at Aloft Houston by the Galleria. We’re delighted you had a pleasant experience and hope to welcome you back soon!
by A verified traveler
Posted 28 Dec 2024
Every member of the staff at this location was amazing during my weekend day. Being that I’m one of those people that once I find something I like, I stick to it,I definitely will be back here on my next trip to Houston.
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Emilio, we are thrilled you enjoyed your stay at Aloft Houston by the Galleria. It's wonderful to hear that our team members made your weekend special. We're looking forward to your return on your next trip to Houston.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Michelle, it’s wonderful to hear you had a great time at Aloft Houston by the Galleria. We hope to welcome you back for another fantastic stay!
by A verified traveler
Posted 12 Dec 2024
Not very clean! Seem very old and outdated.
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Dequan, thank you for sharing your feedback. It's concerning to hear that you did not find the property to meet your expectations. The team remains committed to maintaining high standards and continues to make improvements. Your feedback is valuable.
by A verified traveler
Posted 11 Dec 2024
I loved the area and how close it was to everything
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Tyree, we are thrilled you enjoyed your stay at Aloft Houston by the Galleria. It's wonderful to know that you appreciated our prime location close to so many attractions. We're looking forward to welcoming you back for another great visit.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Customer Service, Hotel Management
Kenneth, we apologize for not meeting your expectations during your recent visit. The feedback is valued, and the team is committed to enhancing the guest experience. Your thoughts are appreciated and will be taken into account for future improvements.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Customer Service, Hotel Management
Andrew, thank you for choosing Aloft Houston by the Galleria. We look forward to your next visit!
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Customer Service, Hotel Management
Mohammad, thank you for sharing your rating. If you have any specific feedback on your experience, the team would be interested in hearing it. Your insights are valuable for our continuous improvement.
