Ratings based on 495 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
This is our third time staying here. We like the clearness of this hotel and it’s convenient to walk around. We’ll continue to choose it if we get to Cleveland.
by A verified traveler
Posted 25 Jun 2024
by A verified traveler
Posted 23 Jun 2024
Great hotel. Gentleman at the front desk that checked us in on the evening of 06/21 was awesome! He was so personable and great with my 6 year old.
Comment from Hotel Management
26 Jun 2024 by Brett Wolff, GM, Hotel Management
Thank you for staying with us and for your review. We hope to welcome you again.
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Brett W. , Hotel Management
Thank you for your feedback. We hope to be of service again!
by A verified traveler from West Chester
Posted 17 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Brett W. , Hotel Management
Thank you for your feedback. We hope to be of service again.
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Brett W. , Hotel Management
Thank you for your feedback. We hope to be of service again.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Brett Wolff, GM, Hotel Management
Thank you for staying with us and for your review. We hope to welcome you again.
by A verified traveler
Posted 7 Jun 2024
5 stars
Comment from Hotel Management
10 Jun 2024 by Brett Wolff, GM, Hotel Management
Thank you for staying with us and for your review. We hope to welcome you again.
by A verified traveler from Hamilton
Posted 6 Jun 2024
Unfortunately I hate to say this because I had been here before with family staying there due to location to the hospital and felt it was a nice hotel and clean. The garage and staff were nice, but once I got to the room I could barley open the door and then the door wouldn’t lock. I went down to the front desk and was told maintenance would be up. After an hour I returned and was told they had left hours ago. I had to change rooms which I was fine with because the first room was dirty ( mucous looking stuff on the wall, dust caked in the vents, crumbs In the dish holder and frig, as well as old popcorn on the floor), the mattress had no protector on it and the mattress pad was completely ripped. the second room was cleaner but there was greasy finger marks on the microwave and all over. Unfortunately due to all these issues I was in able to settle in my room until midnight with a need to get to the hospital by 5 am. It’s a nice place but communication and housekeeping need some improvement.
Comment from Hotel Management
10 Jun 2024 by Brett Wolff, GM, Hotel Management
Dear Valued Guest- Thank you for staying with us and for your review. Your feedback has been shared with our leadership team to ensure improvement is made. We hope to have the opportunity to do better on a future stay.
by A verified traveler from Chicago
Posted 5 Jun 2024
Spacious and clean rooms with close dining options for breakfast and dinner. Friendly and helpful staff.
Comment from Hotel Management
10 Jun 2024 by Brett Wolff, GM, Hotel Management
Thank you for staying with us and for your review. We hope to welcome you again.
