Ratings based on 50 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jul 2024 on Wotif
Nothing
by A verified traveler
Assistance with luggage and a proper stove please
Posted 7 Jul 2024 on HotelsVehicle access is from the main road and there are two flights of stairs to get to the hotel which is up the hill. There is no snow mobile assistance to unload/load your luggage as many other accommodation in the area do.
We had a mini portable electric cooker in the room that is very slow to heat up and you had to choose either the oven or the electric stove function at any one time. A proper electric stove/oven will be useful since the accommodation actually could fit 12!
However, spa access is amazing after a day's workout on the mountain.
The room did not have a dining table. Requested and was given a table/4 chairs.
Comment from Hotel Management
7 Jul 2024 by cs, Hotel Management
thanks, the room you booked was accurately represented on our website. Access is as represented on our website. Its best to contact us in advance to check what you have booked so we could have changed the room and charged you more for another option.
by A verified traveler
Posted 27 Jul 2023
The condition of this property was so bad that it didn't even meet the base line for paid accommodation. The couch was broken and unusable. There was mould around the windows and they haven't been cleaned in years. The toilet was filthy. The kitchenet did not even have a power point to run the useless hotplate that was provided. The fridge was broken, The mattress have loose springs..and on it goes.
This place was so bad that I'm going to lodge a chargeback on my credit card as the facility did not meet baseline expectations for human occupation.
Its just a shame that I cant load photos to verify.
by A verified traveler
Posted 4 Jul 2023
Comment from Hotel Management
27 Jul 2023 by k , Hotel Management
can i ask why you did not ask for the room to be cleaned again ?why did you choose to consume the room then send this horrible message we could have resolved this at the time or you could have left and moved to another location ?
Recommended
for Everyoneby A verified traveler
Posted 15 Sep 2018
Great location, building condition ok, suitable for young people. Beds annoying and squeaky. Spa and pool seems like hardly gets cleaned. Overall had a good time.
by A verified traveler
Clean ski in ski out
Posted 20 Aug 2018 on HotelsAlberg was great. Close to the slopes and the village bus stopped right outside. Room was clean and spacious with drying racks and full kitchen. Reception service was average and wasn't exactly the most helpful. Ski hire was average, could probably get better hire equipment at Hotham Central.
Recommended
for Everyoneby A verified traveler from victoria
Posted 5 Sep 2017
Stayed here for 3 nights. The room was ok, had what we needed though it could use an update. For a large place like this they could do with a recreational centre with games and pool tables etc, for when the weather gets bad. The snow bus stops right outside which was great to get the car and if you want to go a bit further to Jack frost.
The restaurant only serves pizza and burgers on special nights we struggled a bit finding food after 7 that wasn't pizza anywhere. The mini mart was extremely limited and of course expensive but so was the supermarket at hotham central.
by Wayne
Posted 27 Sep 2014 on Wotif
by Jenny
Posted 27 Sep 2014 on Wotif
Pros: Convenient
Cons: Grubby, stuffy public areas
Location: Close to everything
Facilities: Tired; Value: Average price; Service: Outstanding; Cleanliness: room clean grubby public;
by Damon from Australia - VIC - Melbourne
Posted 3 Sep 2014 on Wotif
Pros: Views great location
Location: Perfect
Facilities: Home away from home; Value: Acceptable price; Service: Professional; Cleanliness: Immaculate;
