Ratings based on 966 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Relatively new building so rooms are updated. But in a city location with easy access to rail station and city area. I definitely would stay again.
Comment from Hotel Management
4 Nov 2024 by Your Park Inn Team, Hotel Management
Dear Richard,We thank you for your comment which highlights our staff and underlines the optimal location of the hotel with free public transport. We look forward to welcoming you again very soon.Best Regards,
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Your Park Inn Team, Hotel Management
Dear Fiona,Thank you for your wonderful feedback. The entire staff is pleased to have been able to meet your needs and expectations. We would be delighted to be able to welcome you again. Best Regards,
by A verified traveler
Posted 10 Oct 2024
The property was very clean and tidy, room was of a good size. Staff were very friendly. Currently got building works to the rear of the hotel. Can be a little noisy. Also on flight path for the airport, didn't bother us but might be a problem for other guests.
Comment from Hotel Management
10 Oct 2024 by Your Park Inn Team, Hotel Management
Dear Val,Thank you so much for this excellent share of experience following your stay at the Park Inn by Radisson Luxembourg City Hotel. We are delighted that you enjoyed our hotel. Be assured that we will share your comments and appreciations with all our team. We regret, however, that you have been bothered by noise outside the hotel, which is totally beyond our control.We hope to see you soon again among us, Have a lovely day,
by A verified traveler
Posted 20 Sep 2024
Phenomenal hotel in Luxembourg city. Quick access to the free public transit and a short ride to all the attractions in the old city. Breakfast was fantastic and the staff were incredibly kind and helpful. Room was spacious and clean. Martin gave us some great recommendations for our trip to Munich as well. The AC was out at the time of our stay but they provided all the rooms with portable units. Would most definitely stay again with them.
Comment from Hotel Management
20 Sep 2024 by Your Park Inn Team, Hotel Management
Dear Thomas,We are pleased to welcome you in our Park Inn by Radisson Luxembourg City and thank you for sharing your valuable feedback with us.It is very important for us, that our guests feel welcome and comfortable to enjoy their stay in Luxembourg. We are delighted, that our spacious rooms, our cleanliness and our helpful staff were able to impress you and will forward your praise directly to our employees.If you are planning your next trip to our exciting city, we would be delighted to be your host again.Kindest regards,Your Park Inn Team
by A verified traveler from Elma
Posted 18 Sep 2024
Location was good. Breakfast was excellent. Very clean. Staff was friendly.
Would have preferred one queen or king bed rather than pushing two single beds together.
Parking spaces in ramp wer very small.
Comment from Hotel Management
20 Sep 2024 by Your Park Inn Team, Hotel Management
Dear James,Thank you for your nice comment. The entire staff is pleased to have been able to meet your needs and expectations. For your next stay, we will give you priority to a room with a double bed as soon as you contact us.We would be delighted to be able to welcome you again. Best Regards,Your Park Inn Team
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Your Park Inn Team, Hotel Management
Dear Ashley,Merci beaucoup pour cet excellent partage d'expérience suite à votre séjour au Park Inn by Radisson Luxembourg City Hotel. Nous sommes ravis que vous ayez apprécié notre hôtel. Soyez assuré que nous partagerons vos commentaires et appréciations avec toute notre équipe. Nous espérons vous revoir bientôt parmi nous, Nous vous souhaitons une bonne journée,
by A verified traveler
Posted 17 Sep 2024
No aircon but we were informed about this. Noise from a local club goes on into the early hours and with no aircon the window had to be open. Close to the tram so you can get around.
Comment from Hotel Management
20 Sep 2024 by Your Park Inn Team, Hotel Management
Dear,We thank you for your comment which highlights the optimal location of the hotel with free public transport. We regret, however, that you have been bothered by noise outside the hotel, which is totally beyond our control.We look forward to welcoming you again very soon.Best Regards,
by A verified traveler
Posted 17 Aug 2024
The property notified us only 2 days in advance of our arrival that the building’s air conditioning was not working. We don’t know how long they knew of the issue. Their solution was to put fans in the rooms but this did not really help. Outside was cooler than inside the building and we felt that they could have opened the windows to cool down the rooms before we arrived.
We only stayed one night but it was an uncomfortable sleep.
The night we stayed there, there were young adults loitering across the street which made it noisy.
Our ratings likely would be better if not for the A/C issue.
Comment from Hotel Management
19 Aug 2024 by Your Park Inn Team, Hotel Management
Dear EnricoThank you for choosing our hotel for your stay in Luxembourg. We're truly sorry to hear that your experience fell short of expectations. The issue with the air conditioning affects the entire building, not just our hotel, as we are tenants here. Rest assured, the technical teams and subcontractors are on the case, working hard to fix the broken motor parts. In the meantime, we're doing our best to mitigate the discomfort by providing portable air conditioners and fans in the rooms. We sincerely apologize for any inconvenience caused and hope to have the opportunity to host you again and demonstrate our commitment to excellent service.
by A verified traveler
Posted 17 Aug 2024
Very nice modern hotel in the heart of Luxembourg.
Just a few meters from the station with excellent transport links around the city and to the airport.
Tourist attractions all walkable or take the bus/tram. Bar and nice outdoor area to sit in...
Only issue - Air conditioning is out of order throughout the hotel and thus made it very uncomfortable when 30 degrees. Bedrooms stiflingly hot even with the provided small air con units. Poor night's sleep and judt constant sweat.
Hotel needs to rectify this quickly and should offer some compensation to booked guests rather than just free water and a ice cream.
If all fixed i would definitely stay again as was perfect for our weekend away..
If not fixed...Avoid!
Comment from Hotel Management
19 Aug 2024 by Your Park Inn Team, Hotel Management
Dear IanThank you for your detailed review. We’re glad to hear you enjoyed the hotel’s location and amenities. However, we sincerely apologize for the discomfort caused by the air conditioning issue. Regarding the air conditioning issue, it's not just our hotel affected but the entire building. The technical teams and subcontractors are diligently working to fix the broken motor parts. We're actively trying to mitigate the discomfort by setting up portable air conditioners and fans in the rooms. We sincerely regret the inconvenience caused and offer our apologies.We hope to have the opportunity to welcome you back , and provide you with a much more comfortable stay.
by A verified traveler
Posted 15 Aug 2024 on Hotels
Hotels AC went out and received an email saying they were offering reduced rates. I was NOT offered any sort of partial refund. Said they would give me breakfast and when I told them I have to leave before breakfast even started they only offered me a cup of coffee. I feel like I should have been offered the difference between their reduced rate and what I paid and I even asked and was told no. I had paid in advance.
Comment from Hotel Management
19 Aug 2024 by Your Park Inn Team, Hotel Management
Dear ChrissieThank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the air conditioning issue and the way your situation was handled.We are also sorry to hear that you had to leave early and were unable to enjoy the complimentary breakfast. Your feedback is important to us, and we will review our policies to ensure we better accommodate our guests’ needs in the future.We appreciate your patience and hope to have the opportunity to provide you with a more satisfactory experience in the future.
