Ratings based on 27 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
13 Oct 2024 by hugo, Hotel Management
Buenas Tardes sr.Hugo,nos alegra mucho saber que disfruto' de su estancia y que tambien disfruto' de nuestro restaurante,estamos para servirle y lo esperamos de vuelta a Mahahual,feliz regreso a casa.
by A verified traveler
Posted 29 Feb 2024
by A verified traveler from Kirkland
Posted 4 Dec 2023
Fabulous service. Delicious restaurant on property. Beautiful property! Nice location away from hustle and bustle. Be prepared for some aggressive mosquitos.
Comment from Hotel Management
25 Jan 2024 by Mgr on Duty, Hotel Management
Dear Brandy,Wish you keep that fantastic smile and sense of humour along 2024!For us service and great kitchen are our best ingredients. Thank you for letting share the best from us with you!Cheers!
by A verified traveler
Quiet and Comfortable
Posted 22 Nov 2023 on HotelsVery nice, clean hotel at the quiet end of Mahajual. No cruise ship tourists so the beach across the street was pretty much private. The breakfast was very good and the food for snacks and dinner was excellent (surprisingly excellent pizza - also try the eggplant). The staff was friendly and attentive but sometimes there might not be anyone at the desk who speaks English. They will use Google Translate to navigate through any issues, however. They were all very accommodating.
Comment from Hotel Management
23 Nov 2023 by Mgr on Duty, Hotel Management
William,Your experience matters...we all feel privileged to have served you . Our kitchen is the heart of the house, our front beach is the perfect excuse to be spoiled with great flavours and some smiles. Keep that sensation in your mouth and heart ! We wish to receive you soon!
by A verified traveler
Posted 5 Jul 2023
Every staff member was friendly! From the clerk to the manager and servers.
Comment from Hotel Management
5 Jul 2023 by Suzette-Mgr on Duty, Hotel Management
Luis,We are so grateful to have the chance to serve you. We appreciate you noticed our vibe and standards to offer you an exceptional experience.Wish to have you here soon again!Have a great trip ahead.
by A verified traveler
Posted 21 Mar 2023
Never been before at Mahahual, it is far away distant driving but worth it, its a pleasant, quite, relaxing and peaceful place. Morning sun raisin is amazing.
At hotel, staff are very concentrate in their tasks, it is administrated by local and italians that gave you a mix of well cultural work to provide a very organized place, you can stay calm and have nice walks along beach.
Food its amazing (italian-mexican caribbean), rooms very comfortable, instalations all what you need n staff very friendly, I have a great welcome at my arriving, I will come back soon!!
by A verified traveler
Posted 24 Dec 2022 on Hotels
Nice hotel across from beach. Did not spend any time on beach at hotel as chair cushions were all damp.
Room great however sure miss having a small fridge in room to keep beer cold. Ssecond small bed rickidy and needs to be replaced. Staff very nice.
Comment from Hotel Management
24 Dec 2022 by Suzette-Mgr on Duty, Hotel Management
Is always a privilege serve you!We are glad you enjoy our place and feel comfortable with our staff. All your commensts help us to improve.We wish you Merry Christmas!Cheers!
by A verified traveler
Posted 14 Nov 2024
Me encanta es el mejor hotel de Mahahual
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Mgr on Duty, Hotel Management
Emelyn:Su tiempo personal es muy especial, compartirlo con nosotros, todo un privilegio, gracias por permitirnos servirle. Deseamos que su vuelta a casa haya sido feliz y en total renovación. Le esperamos pronto. ¡esta es su casa!
by A verified traveler
Posted 25 Aug 2024 on Hotels
El trato de la persona que atiende en el bar es pésimo y muy grosero, solo por qué se fue gritando por qué le pedimos una bebida que no sabía preparar, si se hubiera quedado ahí creo que hubiese sido otra cosa de llegar hasta los golpes, al final casi me tira las bebidas y lo peor de todo por la mañana me las cobraron por qué ni la cuenta se atrevió a darnos, pesimo lugar si piensas ir a descansar con esta actitud del personal aclaro que solo hablo del bartender, muy malo de verdad piensen dos veces antes de ir a comer o tomar una bebida en este lugar, pedimos hablar con el gerente y tampoco nadie se presento
Comment from Hotel Management
25 Aug 2024 by Mgr on Duty, Hotel Management
Sergio:Lamentamos mucho el incidente, me parece que a su comentario le falto agregar: usted se encontraba en estado de ebriedad, el bar estaba cerrando , la bebida no esta en la carta. Y tiene razón no le entregó personalmente la cuenta para evitar llegar a una situación en desventaja por su estado. Fue una noche, que pudo haber sido fantastica.
