Ratings based on 962 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Great little hotel. Friendly staff and good food. This is one of the best 3 star hotels I have stayed at. Price in off season in November was excellent!
Comment from Hotel Management
19 Nov 2024 by Pelicanos Club , Hotel Management
I appreciate the time you took to share your experience with us! We are grateful for your feedback and patience, and we hope to have an opportunity to provide you with a seamless hotel experience in the future.Sincerely,
by A verified traveler
Posted 3 Nov 2024
No cuenta con elevadores.
Los baños se miran viejos y un poco oxidados.
Necesitan actualizar los horarios de entrega de toallas.
La internet nunca sirvio. Muy mala señal.
Comment from Hotel Management
4 Nov 2024 by Pelicanos Club , Hotel Management
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!Lamento mucho saber que su reciente visita no salió Como esperaba. Su opinión es muy importante para nosotros. Tenga la seguridad de que tomaremos en consideración sus comentarios para mejorar nuestro servicio.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Pelicanos Club , Hotel Management
I appreciate the time you took to share your experience.I am very sorry to learn that your recent visit didn’t go as expected.
by A verified traveler
Posted 11 Oct 2024
The description of the property in the website has nothing to do with the property.
The hotel is old and not well maintain
Comment from Hotel Management
17 Oct 2024 by Pelicanos Club , Hotel Management
Thank you for taking the time to share your experience , Your comments are truly valuable, I am very sorry to learn that your recent visit didn’t go as expected.
by A verified traveler
Posted 30 Sep 2024
Worst check out abou 1:30 in line
Comment from Hotel Management
30 Sep 2024 by Pelicanos Club , Hotel Management
e appreciate the time you took to write us. We are sorry to know that you did not get the best impression from our resort; we will take the areas of improvement mentioned very seriously.It will be an honor to welcome you again and to make your stay a wonderful experience and exceeded your expectations.
by A verified traveler
Posted 21 Sep 2024
We spent 7 nights in this hotel. Family and friends are all around. Loved to see the kids having fun with parents and other kids. The food waa plenty and delicious. The specialty restaurant with Italian and Mexican dishes was outstanding. The staff is super helpful. Any minor requests were attended immediately. I recommend 💯
Comment from Hotel Management
23 Sep 2024 by Pelicanos Club , Hotel Management
I appreciate the time you took to share your experience with us , We look forward to welcoming you back in the future and providing exceptional service.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Pelicanos Club , Hotel Management
Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.As a team, we will take action on matters of your kind feedback and make our sole purpose to improve further experiences so that in future visits, you get the level of service you deserve.
by A verified traveler
Posted 6 Sep 2024
Ha cambiado mucho en comparación con los años anteriores pero para mal. Te atienden ya de mala gana, pero esperando propina. No hay orden, ahorita que viaje con El Niño, la miss lo acepta de mala gana, algo tipo: ya que.
La variedad de bufet es poca, terminábamos con hambre porque no se nos antojaba nada. Siento que si, hay muchos puntos que mejorar.
Comment from Hotel Management
6 Sep 2024 by Pelicanos Club , Hotel Management
Agradezco el tiempo que se tomó en compartir su experiencia con nosotros!Lamento saber que su reciente visita no salió como esperaba. Su opinión es muy importante para nosotros. Tenga la seguridad de que tomaremos en consideración sus comentarios para mejorar nuestro servicio y evitar que vuelva a ocurrir tal evento.Saludos.
by A verified traveler from TAMARAC
Posted 23 Aug 2024
The pictures showed on Expedia's webpage didn't match the existing conditions
Comment from Hotel Management
24 Aug 2024 by Pelicanos Club , Hotel Management
I appreciate the time you took to share your experience with us!, We are very sorry to hear that you did not enjoy your stay with us and that we did not achieve your expectations. Please accept our deepest apologies for the inconveniences experienced.
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
12 Aug 2024 by Pelicanos Club , Hotel Management
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.We hope you will give us the opportunity to host you in a near future, so that we may serve you with the warmth and hospitality for which we are recognized.
