Ratings based on 1,178 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
The property is small and quaint. The staff are all lovely. The pools are clean and nice. I enjoyed the adult only pool and hot tub. The only downfall is they charge extra to go to the adult pool and hot tub being a single adult male travelling you don’t really wanna be in a pool with kids and families, but you also don’t wanna pay $100 a day to go to adult pool.
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 11 Dec 2024
Well staffed
by A verified traveler from Redmond
Posted 9 Dec 2024
I was really disappointed about our experience in this hotel.
For starters, it’s old and poorly maintained.
It’s very outdated, things like bathrooms mirrors, toilets, doors need to be replaced.
We were able to hear everything from the room next door, I mean, everything!
The elevator was constantly out of service.
At the pool, the music was always too loud so there was no place to relax, we could even hear the loud music from the beach so you can’t even relax there.
If you want to go to the adults only pool, you have to pay $90 dollars per day, ridiculous.
By the beach, there were a number of vendors that are allowed to go in the property, very annoying.
There is a construction site right next to the beach area inside the property that was super loud so again, no place to relax.
The food for the most part was mediocre, except for the seafood place at lunch and the Mexican food place at night.
One very positive aspect to highlight was the view from every room and the staff, they were incredibly kind and genuine. They went far and beyond to provide a good experience to the guests.
Gumercindo, Danae, Darcy, Andres, yonni
And Jaime were outstanding. Thank you
by A verified traveler
Posted 7 Dec 2024
Great staff, accommodating for food allergies and very clean. Will come back
Comment from Hotel Management
8 Dec 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards
by A verified traveler
Posted 7 Dec 2024
Food was good, staffs were friendly
Comment from Hotel Management
8 Dec 2024 by Concierge Fiesta Americana Puerto Vallarta , Hotel Management
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards
by A verified traveler
Posted 4 Dec 2024
Staff were super friendly and great seevice.Unfotunately building work taking place next to hotel..Making it noisy
Comment from Hotel Management
4 Dec 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
First of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Estimado Huésped. Le agradecemos por haberse tomado parte de su tiempo para hacernos saber respecto a su reciente estancia en este su Hotel Fiesta americana Puerto Vallarta. Lamentamos los inconvenientes que pudo haber tenido durante su estadía. Sin embargo confiamos en que no sea demasiado tarde para poderle ofrecer las mejores atenciones en su próxima visita a esta su casa. Cordialmente
by A verified traveler
Posted 1 Dec 2024
If you love the sound of constant construction and frat boys partying then this is the place for you. From morning until night I had the pleasure of hearing drilling going on and frat boys doing shots (well past 2am in the hallways). How relaxing and magical. And good luck trying to get a place to sit near the pool unless you want to pay upwards of $100 extra for the pleasure of a spot that just ends up sitting empty most of the time.
The staff is clearly unhappy and even with generous tips, they look like they'd rather be anywhere else. T
And don't bother trying to get a drink yourself from any of the bars. Remember those frat bros I told you about? Yeah, they've built a permanent wall around any area with alcohol in it. May as well stick to room service, which delivered nachos so old and soggy, they looked like tortilla soup. The one time we decided to splurge and pay for the private pool, one front desk person told us $90 for the day. When we came back to pay, the next guy tried to charge us $110 for the day. Talk about sketchy.
Oh, and you better not have a stroller or wheelchair because it's a 10 minute wait at times for elevators. We were on the 7th floor and just took the stairs most of the time.
I've been to Puerto Vallarta probably 20 times now and I have never stayed at a worse resort from beginning to end. Avoid unless you enjoy punishment.
Comment from Hotel Management
3 Dec 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear Guest We appreciate the time you took to send us your comments, for us they are very important since we take our opportunity areas from them and improve our service. We regret you experiencedthis situations during your stay, we will take measures with the corresponding department and make the necessary adjustments in order to avoid these types of situations again. We hope that you will give us the opportunity in the future to return to your home, away home. Kind regards,
by A verified traveler
Posted 28 Nov 2024
The hotel was ok overall. Not very family friendly. There was construction and noise heard so not very relaxing. Not mentioned at the time of booking.We loved the mexican food at the ceviche restaurant.
Comment from Hotel Management
28 Nov 2024 by Concierge Fiesta Americana Puerto Vallarta, Hotel Management
Dear Guest We appreciate the time you took to send us your comments, for us they are very important since we take our opportunity areas from them and improve our service. We regret the bad experience you had during your stay, we will take measures with the corresponding department and make the necessary adjustments in order to avoid these types of situations again.
