Ratings based on 964 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Clean room, comfortable bed,friendly staff. It was not great that on our initial check in our king room was not available as we were tild they had all booked up. This was taken care of the very next day and we had the king size bed as confirmed on our reservation.
by A verified traveler
Posted 31 Dec 2024
by A verified traveler from Nampa
Posted 16 Dec 2024
The hotel does not provide free parking. Valet is $30 per day just to park your car. Free parking down street is very inconvenient to load & unload luggage at the hotel..
Comment from Hotel Management
17 Dec 2024 by Jeremy, Hotel Management
Hi Kristie, Thank you for your review! We apologize that your parking situation was not ideal, but we will make sure to review your comments with our valet team so we can make loading and unloading luggage more convenient even when you are not using our valet service!
by A verified traveler
Posted 15 Dec 2024
The property is right in the middle of it all. We parked our car and did not need it for the remainder of the weekend. The room was clean and comfortable, and the property was extremely unique. We would come back and stay again.
Comment from Hotel Management
17 Dec 2024 by Jeremy, Hotel Management
Hi Jordan, Thank you for coming down to enjoy our property! We are happy that we helped make your weekend great. We hope to see you again soon!
by A verified traveler
Posted 10 Dec 2024
Great location, friendly staff, we really enjoyed our stay
Comment from Hotel Management
13 Dec 2024 by Jeremy, Hotel Management
Hi James! Thank you so much for your review! We are so happy that you enjoyed our property and that our staff created a friendly environment for you. We hope to see you again!
by A verified traveler
Posted 3 Dec 2024
The property was clean and staff were attentive. The side walk near the hitel however was soiled with dog poop and individuals sleeping on the sidewalk just outside the hotel in the evenings. Hot springs should consider providing an overnight shelter for the homeless, there is an obvious need.
Comment from Hotel Management
9 Dec 2024 by Jeremy, Hotel Management
Hi Alexandra, thank you for your 5-star review! We are so happy that you enjoyed your stay! We have periodic check-ins with the city and like to let them know what our guests think the town needs, so we will be sure to recommend to them an overnight shelter and better policies for keeping our sidewalks clean. We hope to see you again soon!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Jeremy, Hotel Management
Hi Caitlin, thank you so much for staying with us! if you had any issues during your stay, we would love to hear your feedback if you call our Front Desk so we can make your stay even better next time!
by A verified traveler from The Woodlands
Posted 28 Nov 2024
Some old world charm with updates for modern amenities. Great location for those looking to check out the bath houses. Tip: some of the batch houses do not take reservations but you can put your name down in their waiting list -- get there when they open around 10am and you should be good.
Comment from Hotel Management
29 Nov 2024 by Jeremy, Hotel Management
Thank you so much for staying with us! We are happy that you enjoyed your stay and we hope to see you again!
by A verified traveler
Posted 25 Nov 2024
Great convenient location, good restaurant downstairs. Definitely we will be back
Comment from Hotel Management
29 Nov 2024 by Jeremy, Hotel Management
Thank you for you great review! We can't wait for you to come back again!
by A verified traveler
Posted 24 Nov 2024
We loved our 2 night stay at The Waters Hotel. It is in a lovely historic building with many modern upgrades in the rooms. The room was big and very comfortable! My husband and I were celebrating our 45th wedding anniversary and splurged a little to stay here. We enjoyed being near to so many good restaurants and within walking distance was a bonus. The free parking garage is about a block or 2 away but you can pay for valet service at the hotel if you want that service. We ate at The Rooftop grill one night and it was very good. We didn't try the other restaurant on the main floor. The staff and housekeeping were very friendly here and I hope to be back next year.
Comment from Hotel Management
29 Nov 2024 by Jeremy, Hotel Management
Happy Anniversary! We are so happy that you enjoyed your stay with us. Next time you stay with us, we hope that you'll have time to try The Avenue! That is where our chef's amazing skills really shine!
