Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by DOS, Hotel Management
Thank you for staying with us! We appreciate the rating!
by A verified traveler
Posted 9 Dec 2024
Do not stay here! This was by far the absolute worst hotel experience my family and I have ever experienced. We stayed in a room with a queen bed and a pull out sofa bed. Two of my children slept on the sofa bed. After the first night my 5 year old son woke up covered in about 30-40 insect bites. I immediately took him to the front desk and asked to speak to a manager. I was told she was unavailable. I then addressed the issue with the front desk lady and even lifted my son's shirt to show her the bites. I asked to be upgraded to a room with 2 beds and was told no. I was assured that the room would be blocked off and that it would be inspected immediately. I was asked to email photos of my son to the GM and wrote out an incident report. I asked to speak to her multiple times and was never able to. Also, due to an employee clerical error when we checked in, we were charged an additional $765 in less than 24 hrs on top of the $516 we paid through Expedia. We also found fleas in the 2nd room and had, had enough and checked out 2 days early. I did not hear from ANYONE from the hotel for 5 whole days. The original room was not inspected for those 5 days either. I was told nothing was found. I don't know what happened in that time frame in the rooms (Cleaning, disposal, sanitization) but my son had no bites before we entered that hotel and got nothing new after we left. Expedia tried to advocate for us to get a refund but the hotel only gave us 1 night back. AWFUL customer service.
Comment from Hotel Management
10 Dec 2024 by DOS, Hotel Management
Thank you for your feedback. After a professional investigation to the rooms you were in, no bugs of any kind were found. We are sorry this was your experience, and we wish you safe travels.
by A verified traveler
Posted 1 Dec 2024
Front desk was the sweetest, accommodating facility
Comment from Hotel Management
2 Dec 2024 by DOS, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
2 Dec 2024 by DOS, Hotel Management
Thank you for staying with us! We hope you enjoyed your stay in its entirety and hope to welcome you back next time you are in Hot Springs!
by A verified traveler
Posted 24 Nov 2024
Everything about this hotel from the food to the staff or excellent definitely a must go stay again thanks again for the hospitality
Comment from Hotel Management
25 Nov 2024 by DOS, Hotel Management
Thank you for staying with us and taking the time to leave your review! We are delighted to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!
by A verified traveler
Posted 23 Nov 2024
Buen servicio y toso bien ordenaso y limpio!
Comment from Hotel Management
25 Nov 2024 by DOS, Hotel Management
Thank you for staying with us and taking the time to leave your review! We are delighted to hear you enjoyed your stay and look forward to welcoming you back next time you are in Hot Springs!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by DOS, Hotel Management
Thank you for staying with us! We appreciate the rating!
by A verified traveler
Posted 26 Oct 2024
Friendly cheerful checkin staff.
Comment from Hotel Management
28 Oct 2024 by DOS, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 18 Oct 2024
Great breakfast. Quite location.
Comment from Hotel Management
18 Oct 2024 by DOS, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 14 Oct 2024
Guest service was not great
Comment from Hotel Management
14 Oct 2024 by DOS, Hotel Management
Thank you for staying with us and taking the time to leave your feedback. We are very sorry there were staff issues during your stay and those issues are currently being addressed accordingly. We hope to welcome you back next time you are in Hot Springs for the opportunity to offer a more pleasant experience.
