Ratings based on 779 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Our second time staying here! Love it!
Comment from Hotel Management
29 Dec 2024 by Matthew Rodgers, Hotel Management
Thank you for your review and return. We really enjoyed having you here and look forward to your return.
by A verified traveler
Posted 30 Nov 2024
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Comment from Hotel Management
1 Dec 2024 by Matthew Rodgers, Hotel Management
Thank you for your review. We look forward to seeing you again.
by A verified traveler
Posted 20 Nov 2024
Need more lumens from the lights next to the bed, so we can read a book more easily. Old fashioned idea, I know, but it would go with the character of this place, it has historic ambiance. Reminds us of quality that self respecting proprietors used to have, back when everyone read books or periodicals. When there were no tablets or mobile phones that supply their own light.
Comment from Hotel Management
23 Nov 2024 by Matthew Rodgers, Hotel Management
Thank you for your review and we will look into that. We would welcome y'all to come back and see us again.
by A verified traveler
Posted 3 Nov 2024
Was unique motel experience. Loved the garage exteriors!
Comment from Hotel Management
23 Nov 2024 by Matthew Rodgers, Hotel Management
Thank you for your review. We look forward to seeing you again.
by A verified traveler
Posted 1 Nov 2024
I was charged for “excessive” cleaning after I left. I left the bed comforter on the couch as my daughter slept in the room, and her dirty diaper (poop) outside so the rooms wouldn’t smell. I reached out to ask why and that’s what I was told. I have been a loyal customer since they opened and started staying in Jan of 2019 and even getting ready for my wedding there in June of 2019. I disappointed to have a extra charge they couldn’t even explain for a already pricey room. I’m sad they handled it like this and didn’t even offer to refund that part of it. Clean rooms, noisy, and bad customer service. So with all the options hot springs has to offer now I’ll be staying else where.
Comment from Hotel Management
1 Nov 2024 by Tyler, Hotel Management
Hey Kristin sorry you were upset by the charge for excessive cleaning. It's incredibly rare for us to ever charge guests incidental fees, however the state you left the room was not acceptable. We respect your decision to take your business elsewhere in the future.
by A verified traveler
Posted 28 Oct 2024
Quiet and close to town
Comment from Hotel Management
28 Oct 2024 by Matthew Rodgers, Hotel Management
Thank you for your review. We look forward to seeing you again.
by A verified traveler
Posted 20 Oct 2024
Very clean
Comment from Hotel Management
22 Oct 2024 by Matthew Rodgers, Hotel Management
Thank you for your review. We look forward to seeing you again.
by A verified traveler from Cincinnati
Posted 14 Oct 2024
Very interesting & well-maintained property. Very nice staff. A little far to walk to the historic district, but a short drive worked fine...didn't have trouble finding parking on the main drag in town. My only complaint was that the walls with the unit next door were paper thin...neighbors were just having casual & normal volume conversation, but we heard everything they were saying in our bedroom. Otherwise, a cool place to stay, and I would recommend.
Comment from Hotel Management
19 Oct 2024 by Matthew Rodgers, Hotel Management
Thank you for your review and your kind words. We look forward to seeing you again.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Matthew Rodgers, Hotel Management
Thank you for your review. We look forward to seeing you again.
by A verified traveler
Posted 7 Oct 2024
Clean and Convenient
Comment from Hotel Management
8 Oct 2024 by Matthew Rodgers, Hotel Management
Thank you for your review. We look forward to seeing you again.
