Ratings based on 205 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 23 Oct 2024
Andre at the front desk was amazing!!! He went above and beyond to help me with a problem I encountered with a package I had sent previously from Italy to the USA. I do appreciate the time he spent to fix it all up!!
by A verified traveler
Posted 24 Sep 2024
Excellent and friendly staff made us welcome and offered a change to a lakeside view. The lighting in the bedroom was dim except at the desk - we would liked to have had more conventional lighting. The double bed was comfortable but we also struggled to accommodate two large duvets on the bed, ending up laying on one end to anchor it.
Comment from Hotel Management
1 Oct 2024 by Seehotel Kastanienbaum, Hotel Management
Dear Arthur, We appreciate your positive feedback about our friendly staff and the lakeside view. We have noted your comments regarding the lighting in the bedroom and the double duvets. At Seehotel Kastanienbaum, we strive to ensure our guests' comfort, and we will take your feedback into consideration for future improvements. Thank you for staying with us. Best regards, Seehotel Kastanienbaum
by A verified traveler
Posted 15 Sep 2024
excellent view great breakfast excellent dinner about 20 min by car to lucerne
Comment from Hotel Management
18 Sep 2024 by Seehotel Kastanienbaum, Hotel Management
Dear Kurt, thank you for your positive review! We are delighted to hear that you enjoyed the excellent view, great breakfast, and dinner. It's wonderful to know you found our location convenient for exploring Lucerne. We look forward to welcoming you back soon. Best regards, Seehotel Kastanienbaum.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Seehotel Kastanienbaum, Hotel Management
Dear Osama, thank you for your positive rating. We appreciate your feedback and hope to welcome you back soon. Best regards, Seehotel Kastanienbaum.
by A verified traveler
Posted 7 Sep 2024
Great view of the lake
Comment from Hotel Management
16 Sep 2024 by Seehotel Kastanienbaum, Hotel Management
Dear Vahan, thank you for sharing your positive feedback about the great view of the lake. We are delighted to hear that you enjoyed the beautiful scenery. We look forward to welcoming you back soon. Best regards, Seehotel Kastanienbaum
by A verified traveler
Posted 27 Jun 2024 on Orbitz
Beautiful!!
by A verified traveler
Posted 19 Jun 2024
Wow! Just the place to stay if visiting Lucern - transportation to and from city is complimentary. The hotel is on the water and has all the facilities. The hospitality is top notch. What made our stay totally memorable is our interaction with Vanessa at the front desk. Any company would be so fortunate to have an employee like Vanessa. We loved out stay.
by A verified traveler
Posted 18 Jun 2024
Very beautiful facility with access to the lake. Spa area is amazing. Bus stop across from the hotel takes you everywhere easily.
by A verified traveler
This is a perfect hotel on the lake
Posted 9 Jun 2024 on HotelsThe hotel was beautiful and in a picture perfect spot on Lake Lucerne. The service was perfection. Vanessa welcomed us and helped us learn more about the city so we could orient ourselves. We are so appreciative of their attention to detail to make your stay not just comfortable, but memorable.
