Ratings based on 204 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Fantastic stay

Posted 8 Jun 2022 on Hotels
This was our 2nd stay here and we will keep coming back.
Comment from Hotel Management
12 Jun 2022 by kerra, Hotel Management
Paul, Thank you for reviewing your recent visit to South Lodge, I am absolutely delighted to read that you had such a wonderful stay with us and we look forward to seeing you again soon. Best regards Kerra Guest Relations
5 out of 5
by A verified traveler from London

Posted 6 Jun 2022
Stellar spa facilities; Service was slow when busy, possibly understaffed for holiday weekend; Family room was very spacious and excellent for family of 4 with small children.
Comment from Hotel Management
12 Jun 2022 by kerra, Hotel Management
Yannick, Thank you for reviewing your recent visit to South Lodge, I am absolutely delighted to read that you enjoyed the spa facilities and appreciated your room. My sincerest apologies that you encountered some slow service throughout your stay, I truly hope that this did not hinder your stay. I very much hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations
5 out of 5
by A verified traveler

Our 2nd home

Posted 3 Jun 2022 on Hotels
Fabulous as always
Comment from Hotel Management
12 Jun 2022 by kerra, Hotel Management
Cathleen, Thank you for rating your recent visit to South Lodge, I am absolutely thrilled to see that once again you had such an enjoyable time with us and very much look forward to welcoming you back in the future. Best regards Kerra Guest Relations
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Apr 2022
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Mar 2022
3 out of 5
by A verified traveler from Bristol

Posted 2 Mar 2022
I booked this for my husband’s 50th birthday. I received an email stating check in time of 4 pm??? When I called the hotel, they were extremely unhelpful and said that’s the check in time if you book on Expedia as it’s a lot cheaper (£400 is cheap?). And was unbudging. The hotel is nothing special. Very impersonal. No turn down service. No fridge in the room. 3 power cuts in one night. Overall, nothing special and truly astounded by the apathetic service and dismissive attitude. Breakfast below average. Honestly don’t bother. So many more wonderful places to stay.
Comment from Hotel Management
6 Mar 2022 by kerra, Hotel Management
Dear Andrew, Firstly may I thank you for taking the time to review your recent visit to South Lodge. I am saddened to read that your experience on this occasion did not meet with your expectations. I am sorry to read that you were not happy with the 4pm check in but that is the time that is advertised for the third party whom you booked with. For future reference we do offer a turn down service, it is completed on request of the guest and if you require a room with a fridge then please just let us know and we will action your requirements. I am truly sorry that South Lodge was not too your taste as we are very proud of our beautiful and Exclusive Hotel. Best regards Kerra Guest Relations
5 out of 5
by A verified traveler

A simply exceptional stay

Posted 17 Feb 2022 on Hotels
South Lodge exceeded all our expectations. This is truly a 5 Star hotel and the experience is the best we have ever had in a UK property. The staff were uniformly fantastic - helpful and extremely attentive. The room was clean, large and bright with great details and extremely comfortable. The food in Botanica was delicious and the bar food and cocktails were also great, the vibe very relaxed. The highlight of the property is the Spa with its amazing infinity pool, 3 different sauna and steam room options, an outside cold water pond pool for the brave, and a simply wonderful hydro pool where you can relax in hot bubbling water and look up at the stars on a crisp night. We will be back for sure - cannot recommend enough.
Comment from Hotel Management
20 Feb 2022 by kerra, Hotel Management
Daniel, I am absolutely thrilled to read your review, it truly sounds like you had the most wonderful stay. We can't wait to welcome you back in the future. Best regards Kerra Guest Relations
5 out of 5
by A verified traveler

Posted 12 Feb 2022 on Hotels
Comment from Hotel Management
13 Feb 2022 by kerra, Hotel Management
Good Morning Paul, Thank you for rating your recent visit to South Lodge, I am delighted to see that you had a wonderful stay with us. I am very much hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations
3 out of 5
by A verified traveler

Average at best.

Posted 24 Jan 2022 on Hotels
Having stayed at the hotel around 10 years, returned to experience the new spa. Promised an upgrade in advance of booking if there was availability but on arrival was told not possible despite the hotel not being very busy. The spa was decent for most part yet but disappointing that there was no whirlpool / jacuzzi indoors. The eating area has a lovely menu though you will need your sunglasses as the lighting is so bright it's quite unrelaxing in there. Treatments were good but were shorter than advertised yet charged at full rate. Our bedroom along with most of the main hotel could do with a revamp. Our bedroom smelt very musty and badly needed redecorating/refurnishing.
Comment from Hotel Management
25 Jan 2022 by kerra, Hotel Management
Good Evening Andrew, Firstly I would like to thank you for taking the time to review your recent visit to South Lodge. My sincere apologies that your experience on this occasion did not meet with your expectations from your previous visit. I would like to assure you that the feedback you left on departure has already been passed with the relevant Mangers to address and action where necessary. Best regards Kerra Guest Relations
5 out of 5
by A verified traveler

Posted 8 Jan 2022 on Hotels
Comment from Hotel Management
9 Jan 2022 by kerra, Hotel Management
Katie, I am delighted to see that you had such a wonderful stay with us and truly hope you have the opportunity to visit again soon. Best regards Kerra Guest Relations
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