Ratings based on 292 Verified Reviews
1.9 Room cleanliness
2.7 Service & staff
2.1 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Very dirty
Comment from Hotel Management
20 Nov 2024 by Guest Relations, Hotel Management
Dear James,Our team takes property cleanliness very seriously and regrets that you did not encounter accommodations that meet our high standards. Rest assured, our housekeeping team will do a thorough sweep of our property and address anything that does not reflect our values. Thank you.
by A verified traveler
Posted 12 Nov 2024
The attendant at check in was very cooperative. I forgot to grab his name but he was from Trinidad and was a really nice guy. Even provided us with breakfast although he mentioned that breakfast is only from Friday to Sunday but since booking on expedia mentioned there is breakfast he managed some to-go breakfast bag for us which had some mini donuts, granola/energy bar, SunnyD juice and another juice pack. Room itself was average but it provided value for the buck. The blanket needs to be changed as I saw there is a small hole from maybe a cigarette burn.
by A verified traveler
Posted 1 Nov 2024
If you're looking for a place to stay and rest, I'd recommend coming here.
by A verified traveler
Posted 31 Oct 2024
The bed was comfortable but very high. If you're a wheelchair use you'll need lifted up into bed.
by A verified traveler
Posted 23 Oct 2024
The place was so dirty we never even stayed there!
Comment from Hotel Management
27 Oct 2024 by Guest Relations, Hotel Management
Dear Walter,Thank you for sharing your feedback. We apologize for the issue you encountered upon arrival, however, since you have yet to stay with us, we are optimistically waiting for the opportunity to impress you. We'll share your concern with our housekeeping team to ensure this matter is resolved, and we look forward to delivering a better experience in the future.
by A verified traveler
Posted 17 Oct 2024
Even no continent breakfast
Comment from Hotel Management
22 Oct 2024 by Guest Relations, Hotel Management
Dear Jian,Please accept our apologies for any inconvenience regarding your recent stay. It's unfortunate that your visit fell short of expectations, as we always strive to provide nothing but the best for our guests. Rest assured, we will take your breakfast suggestion into consideration as we continue making improvements. It was a pleasure having you here, and we hope to have another opportunity to go above and beyond for you in the future.
by A verified traveler
Posted 11 Oct 2024
We actually refused to stay here based on what we saw before even getting to the room. There was garbage in the parking lot and a smoker hanging out of a 2nd floor window who assured us we "didn't need our room card to get in because it was always open." Upon entering the 1st floor, we heard shouting, swearing and doors slamming. A young woman came down the stairs as we were going up and proceeded to pound on a door downstairs. Opening the door at the top of the stairs, we were greeted by a strong wave of smoke. At that point, we turned around and made our way back to the front desk, just as police officers arrived. Not sure why they were there specifically, but their presence probably helped convince the front desk clerk to refund our money in full for the two nights we had booked.
Comment from Hotel Management
15 Oct 2024 by Guest Relations, Hotel Management
Dear William,We're sorry to hear that you didn't have a good experience with us during your recent visit. Please accept our apologies for any disappointment in the cleanliness and upkeep of our accommodations, as both of these matters are incredibly important to us. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. Thank you, and we hope you will consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 7 Oct 2024
The hotel is very run down. Rooms not cleaned well. Sheets don't match as sets, bedspread had several tears. Website said breakfast, but was only coffee. Towels are small, thin and rough; very much like a HS gym class towel. Rug shows significant wear and staining. Wall have stains in every room. While stated to be non-smoking facility, we saw tenants on first floor smoking in their rooms. Room reeked of smoke so we kept the window open, despite no screen. Key malfunctioned twice in 2 day stay.
Comment from Hotel Management
13 Oct 2024 by Guest Relations, Hotel Management
Dear Kim,Thank you for taking the time to share your thoughts with our team. We are shocked to read your review as it is not representative of our high standards. Our team will be sure to discuss your feedback as they work to continuously enhance the guest experience.
