Ratings based on 978 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
The staff was welcoming and helpful. But the carpet was stained and crunchy. I did not shower because I was not sure it was clean and the tissue box was filled some toilet paper instead of tissue. The main entrance and hallways were updated.
Comment from Hotel Management
22 Dec 2024 by Michael, Hotel Management
Thank you for taking the time to provide your feedback. We’re pleased to hear that you found our staff welcoming and helpful. However, we deeply regret that your experience with the room did not meet the high standards we strive to provide.Please accept our sincere apologies for the issues you encountered with the carpet and tissue box. Your comments are valuable, and we are addressing these concerns with our housekeeping team to ensure such issues are promptly resolved. We’re also glad you noticed the updates to our main entrance and hallways, and we’ll continue working to improve the overall guest experience.We hope you’ll consider staying with us again in the future, and we’d welcome the opportunity to provide you with a more comfortable stay.Warm regards,
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Michael, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found your room clean and comfortable, and enjoyed our breakfast offerings.We also appreciate your constructive comments and will certainly use them to enhance our services. Our goal is to provide a more satisfying experience for every guest, and your insights are invaluable in helping us achieve that.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,
by A verified traveler from Niles
Posted 19 Dec 2024
Great stay
Comment from Hotel Management
20 Dec 2024 by Michael, Hotel Management
Thank you so much for the fantastic rating! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit to Holiday Inn Express. If there's anything we can do to make your next stay even better, please don’t hesitate to reach out.
by A verified traveler from Rochester Hills
Posted 15 Dec 2024
Quiet setting. Staff very friendly.
Comment from Hotel Management
16 Dec 2024 by Michael Huff, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our quiet setting and found our staff friendly. We truly appreciate your kind words and hope to welcome you back for another relaxing stay soon!Best Regards,
by A verified traveler
Posted 2 Dec 2024
Everything was good but could here everything outside going on
Comment from Hotel Management
2 Dec 2024 by Michael, Hotel Management
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you enjoyed the service and atmosphere. We truly appreciate your feedback about the outside noise, and we’ll explore ways to improve the comfort of our indoor environment. We look forward to welcoming you back for another great experience soon!
by A verified traveler
Posted 21 Nov 2024
It was quiet, clean and definitely budget friendly
Comment from Hotel Management
24 Nov 2024 by Michael, Hotel Management
Thank you so much for your kind words. We aim to provide superior service while allowing families and singular travelers to find affordable accommodations. We look forward to your next stay at Holiday Inn Express!
by A verified traveler from Germantown
Posted 21 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Michael, Hotel Management
Thank you for leaving us a review letting us know how we performed and that we can still do better. We intend to use this review to address any lacking we find and hope during your next visit you'll see us as a five star property!
by A verified traveler
Posted 12 Nov 2024
Wonderful weekend. Very quiet and relaxing. The pool was nice.
Comment from Hotel Management
12 Nov 2024 by General manager, Hotel Management
Thank you for staying with us at Holiday Inn Express and sharing your experience. We are pleased to hear that you enjoyed your stay and we look forward to seeing you again in future.
by A verified traveler
Posted 10 Nov 2024
Quiet, easy access from highway.
Comment from Hotel Management
11 Nov 2024 by General manager, Hotel Management
Thank you for staying with us at Holiday Inn Express and we are pleased to hear that you had a great stay. We look forward to seeing you again and hope you have safe travels.
by A verified traveler
Posted 7 Nov 2024
Convenient from the expressway. Not the nicest HIE
Comment from Hotel Management
24 Nov 2024 by Michael, Hotel Management
Thank you for taking the time to leave us a review! We're glad you enjoyed the convenience of our location right off I-65. It's true that the hotel has experienced some wear and tear over time—it's a natural part of any hotel's life cycle. However, we're excited to share that our current management team has some fantastic renovations and repairs planned for the near future. We look forward to showing you the improvements on your next visit!
