Ratings based on 884 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Very friendly and helpful staff
by A verified traveler
Posted 27 Nov 2024
What a gem of a property. This really is a cozy guest house! The food was exactly what we needed after a holiday in Europe both comforting and filling....and the hospitality...a cut above the rest. Every person we encountered was so lovely. Especially Michael. The way Michael is just at ease in every conversation is the root of hospitality. He's kind, whitty and knows how to make someone feel safe. This place is genuine and thoughtful hospitality in every way. We will be back.
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler from Woodbine
Posted 15 Nov 2024
Very pleasant stay and friendly staff. Communication was excellent and the airport pickup was quick. The staff are helpful, the food is great, the area is nice. I would stay here again. Next visit i will ask for instructions for the towel warmer.
by A verified traveler
Posted 14 Nov 2024
nice and kind people
by A verified traveler
Posted 14 Nov 2024
Room was lovely and staff pleasant. However, my Experian itinerary stated that free breakfast was included but the hotel said this not included even after I showed them my paperwork.
by A verified traveler
Posted 11 Nov 2024
Convenient
by A verified traveler
Posted 26 Oct 2024
Very close to airport… shuttle service was great.
Very comfortable room with everything we needed
Comment from Hotel Management
27 Oct 2024 by ., Hotel Management
Thank you for taking the time to leave feedback, we appreciate all comments. We are thrilled you enjoyed your stay with us, and look forward to welcoming you back again soon. Kind regards
by A verified traveler
Posted 26 Oct 2024
Unless you‘re desperate, best to avoid this property. I booked a double room, but was given a room with a bed AND a bunk bed crammed together (which made opening a closet almost impossible). When I said I hadn‘t asked for a bunk bed, the desk clerk replied, well, we‘re not *charging* you for it. There was no record that I had booked breakfast - the desk clerk had to contact Expedia to confirm - and the key I was given didn‘t work. The facilities are a bit worn and shabby, and the rooms are utilitarian at best. There is no AC, and when the windows are open it‘s quite noisy, as the building is right on a busy motorway. The breakfast is mediocre at best - better to grab something more edible at the airport. While there is a shuttle to the airport (12 quid) the website doesn‘t mention that it only leaves once on the hour (and for whatever reason, Uber refuses to do pickups from this spot). That having been said, the rooms were clean, and the lady driving the shuttle was absolutely lovely.
Comment from Hotel Management
27 Oct 2024 by ., Hotel Management
Thank you for your review. Upon check-in, we did provide a complimentary upgrade which offers additional space, and apologise if the bunk beds affected you that much.We also apologise for the breakfast mix-up, which we worked promptly to resolve with the booking agent to ensure you were accommodated. We do occasionally experience technical issues with key cards, but our team is always ready to quickly program. As an airport hotel, there can be occasional noise, though we're located several miles from the motorway so that is not the road noise that you are complaining about. We appreciate your feedback and wish you the best in your future travels.
