Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary, Alberta
Posted 20 Sep 2020
Due to Covid and having to self isolate for 14 days on our arrival back to Canada, We decided in April to cancel the two rooms booked. We corresponded with Expedia and through them were advised that we would not be refunded. As we did not stay at the hotel we can’t really review. But we were disappointed that they did not even offer a partial refund - given the circumstances
by A verified traveler
Like home
Posted 18 Mar 2020 on HotelsAll the staff here were so helpful and friendly. They truly want to make your stay as pleasant as possible which I greatly appreciated. I loved the breakfast in the morning and the sticky toffee pudding warmed me up on my solo stay here. If you like warm friendly smiles, this is the place for you!
by A verified traveler
Posted 17 Mar 2020
Excellent location. Rooms are small, clean and utilitarian. Great for a one night layover at Gatwick.
by A verified traveler
Posted 13 Mar 2020
Second stay in the space of a month. Just as good leaving as arriving. This time we used the airport pick up service, fast efficient and very easy. We also used the restaurant this time. We had a great meal. And the same as last time the staff were terrific.
Just areal nice place to stay.
by A verified traveler
Posted 12 Mar 2020 on Hotels
Room is spotless, but I found it too warm . Opened a window, as I couldn’t find a way to lower the heat . Food is wonderful in the dining room and the shuttle is handy Easy walking distance to Horley train station
by A verified traveler
Great location
Posted 12 Mar 2020 on HotelsGood location 5 minutes from Gatwick airport. Very clean spacious modern room. Friendly helpful staff
by A verified traveler
Fantastic Service
Posted 11 Mar 2020 on HotelsMy only complaint was lack of heat in the room. The service was amazing, the lady on the front desk even helped us with our luggage then next morning drove us to the airport. Will stay there again
by A verified traveler
Friendly stopover before flying
Posted 10 Mar 2020 on HotelsIdeal stopover before flying. Comfortable, friendly, good food, quiet, near to local pubs and restaurants.
by A verified traveler
Posted 9 Mar 2020
Clean and close to the air port with shuttle services
by A verified traveler
A lot worse than before
Posted 8 Mar 2020 on HotelsI could touch both sides of the room. Double bed possibly a 3/4 and no side tables, no place to put luggage no place to open luggage. The only plus was that it was clean. washbasin was no bigger than a dog's bowl and there was no het in the bathroom. If you are on your own and are on a quick stay over between flights, it's fine, anything else it's a disaster. The dinning room had three four tops and one two top and it took well over an hour to get our meal so much so we complained twice. The soup was awful offering half on inch in a two and a half inch bowl. It tasted like washing up water. My wife and I have stayed here before and it was a notch better than acceptable but this time it had gone down hill so much so we will never return.
Outside our room were trolleys full of linens, towels all sitting in a damp atmosphere.
