Ratings based on 1,000 Verified Reviews

3.2 out of 5
69% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 24 Jun 2022
This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed which i found distasteful considering it was a family hotel, no airport shuttle, 17 pounds for a five minute cab ride a bit pricey!! overall I would definitely NOT recommend this hotel
1 out of 5
by A verified traveler

No communication

Posted 18 Oct 2021 on Hotels
My hotel is now being used as a Government quarantine hotel & nobody informed me this when I arrived! I had to call your customer service to cancel my booking & pay to stay elsewhere
1 out of 5
by A verified traveler

DONT GO HERE

Posted 17 Oct 2021 on Hotels
i booked this hotel 3 to 4 months before needed as we could get free cancellation if needed,with that we did not have to change the booking and even though we had a email of them 3 days before the booking to say will be seeing you soon, we turned up on the evening of our booking to find out it had become a Fugees hotel, that they had booked us into another hotel, that cost us as much in taxi fairs as the booking had, as it was in totally different direction, so not happy
1 out of 5
by A verified traveler

Not Airport inn. No shuttle cost £36.50 no coffee

Posted 3 Sep 2021 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Aug 2021 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Aug 2021 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Aug 2021 on Hotels
5 out of 5
by A verified traveler

Great stay at airport inn

Posted 27 Jul 2021 on Hotels
Great stay and easy access to airport shuttle bus at 4 am for early flight
1 out of 5
by A verified traveler

Posted 25 Jul 2021 on Hotels
Room was very hot. Shower water trickled out which took long time to have shower
4 out of 5
by A verified traveler

Fine for night before flight

Posted 18 Jul 2021 on Hotels
Practical for a stop over before early flight. Room was clean, comfy and all we needed for a short 1 night stop over. AC was not working, however they had provided a fan which was suffice. Convenient for Gatwick next morning. Check-in was ok, but not that welcoming. Average stay at a good price
Back to Hotel Details Showing Reviews 1 - 10 of 1,000 Next