Ratings based on 44 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
The property overall was clean & quiet. I felt safe. No bed bugs or pest. However the bathroom had a urine smell. It appeared clean to the naked eye. Maybe use a stronger cleaning agent.
by A verified traveler
Posted 2 Oct 2024
Nice
by A verified traveler from Glasgow
Posted 16 Sep 2024
It was all good. We had to leave in an emergency and the manager promised to send a 3 day refund and we never received, but otherwise well taken care of
by A verified traveler
Posted 11 Sep 2024
It was nice & the staff was really nice too
Comment from Hotel Management
13 Sep 2024 by M, Hotel Management
Dear Meredith,It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff is highly encouraging. This will surely motivate us to raise the service benchmark. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
by A verified traveler
Posted 9 Sep 2024
I checked into the hotel... I had to put down the deposit for $25. The bed sheets were not clean we sleep on top of it. The towels were not clean. We're not coming back to this hotel.
Comment from Hotel Management
13 Sep 2024 by M, Hotel Management
Dear Joanita,Thank you for sharing your feedback with us. We are very sorry to hear that your stay did not meet your expectations, especially regarding the cleanliness of the bed sheets and towels. We appreciate you bringing this to our attention, and we will be addressing the cleanliness issues with our housekeeping team immediately to ensure this does not happen again. We strive to provide a positive and comfortable experience for all our guests, and we apologize for not delivering that during your stay. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
9 Aug 2024 by M, Hotel Management
Dear David,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
by A verified traveler from hopkinsville
Posted 25 Jul 2024
Comment from Hotel Management
2 Aug 2024 by M, Hotel Management
Dear Christopher,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A verified traveler
Posted 27 May 2024
The clerk at the Rodeway was honest and clear, since there was no electricity at the time to check in. I couldn’t cancel my reservation with Expedia and neither the hotel.
Comment from Hotel Management
30 May 2024 by M, Hotel Management
Dear Carlos,Thank you for such gracious ratings! We are happy to learn that we have succeeded in providing a great guest experience at our hotel. Our staff is highly trained to give you an exceptional experience. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back soon.Best regards,Management Team
by A verified traveler
Not a fan
Posted 26 May 2024 on HotelsNot good as far as the air conditioner. It took the AC all night to cool the room. The light in the bathroom wouldn’t come on. While trying to blow dry my hair the lights went out over the sink.
Comment from Hotel Management
30 May 2024 by M, Hotel Management
Dear Paula,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We shall investigate your concerns and ensure that our property is adequately upgraded in terms of furnishings and maintenance. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable and satisfactory experience in the future.Sincerely,Management Team
by A verified traveler
Posted 26 May 2024
Very friendly and accommodating
Comment from Hotel Management
30 May 2024 by M, Hotel Management
Dear Tammie,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
