Ratings based on 595 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Dolly, Hotel Management
We would like to thank you for taking the time to complete our online survey about clarion point. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business .
by A verified traveler
Posted 17 Nov 2024
Had a good experience
Comment from Hotel Management
20 Nov 2024 by dolly, Hotel Management
We would like to thank you for taking the time to complete our online survey about. Our stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business
by A verified traveler
Posted 6 Nov 2024
I booked a room from Oct 29th to Nov 3rd because of my grandfather's death. I only stayed 3 nights & was in a different room each night until I checked out Nov. 1st. The 1st room(420) the water wasn't draining out of the tub. I was told it would be looked at that morning while i was away to come back that night to find water still in the tub... So i was moved to room 414 where the TV wasn't working properly & the bathroom light was going out. After going to the front desk to complain about 414 i was told to unplug the TV in 414 & that maintenance fixed 420 & i could check if i liked. Water was still in 420 a day later & unplugging the tv as requested didn't resolve the issue in 414. So after all of this i ended up in 416 my last night. I checked out the next day around 9am, manager wasn't present so i was told to leave my information... 5 days later i still haven't received a receipt as requested & my account is showing 5 nights charged even though i only stayed 3 nights & all the issues. I called the hotel today Nov 6th to be met with aggression after asking to speak with the manager just to be told the manager wasn't there & call back tomorrow after explaining why i requested the manager in the first place. I've stayed at this hotel numerous of times & never had issues i don't know if its different ownership/management but it is not the same feeling as past experiences.
by A verified traveler
Posted 6 Nov 2024
Staff was friendly but everything else needs work.
by A verified traveler
Posted 5 Nov 2024
I brought my grandchildren so i could swim with them had to buy 2 rooms. The pool was 20 degrees. Me and another person with kids complained we asked for heat to be turned on. Couldn't do it only maintenance could they say. Well after i paid 400 for the weekend seems like someone should of tried to figure it out
by A verified traveler
Posted 14 Oct 2024
They don’t have handicap rooms and they are disgusting I will never stay here.
by A verified traveler from walnut ridge
Posted 13 Oct 2024
Good place to stay. Once they remodel gets done will be even better.
by A verified traveler
Posted 9 Sep 2024
House keeping was excellent
by A verified traveler
Posted 29 Aug 2024
Unclean
by A verified traveler
Posted 14 Aug 2024 on Hotels
