We checked in (slow process, aloof staff), went to our room, used the bathroom, and left. Opted not to stay. We didn't ask for a refund because there was a big sign at the desk, "NO REFUNDS," so we figured it wasn't worth the hassle. We felt unsafe. They call it an "Inn and Suites" but I went to their website and there is no "suite" option. They also claim on their Hotels.com booking page that they have 10 restaurants, and 5 bars/lounges. HA! Where? Within a 5-mile radius? What a joke.