Ratings based on 108 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jacksonville
Posted 13 Nov 2024
No assigned hotel parking
Comment from Hotel Management
27 Nov 2024 by Team Heavens, Hotel Management
Dear Beverly,We are glad to see you have enjoyed your stay at our hotel! We are sorry that we could not meet your expectations regarding bicycle storage and parking. Unfortunately, due to our status as a monumental building in the middle of the city, we are dependent on the parking facilities and bicycle storage offered by the city of Hoorn. We would be happy to offer suggestions at our reception during a future stay.
by A verified traveler
Posted 29 Sep 2024
Cant fault it for the price. Unusual, clean, tidy, great location. Was perfect for our trip to Hoorn.
Comment from Hotel Management
16 Oct 2024 by LVL, Hotel Management
Dear Jane,Thank you for your kind words! It’s wonderful to hear that you enjoyed your stay and that the location was perfect for your visit to Hoorn. We strive to provide a clean, comfortable, and special experience, so it’s great to know this stood out to you. Hopefully, we will have the pleasure of welcoming you again in the future!Kind regards,Lianne -Hotel Manager
by A verified traveler
Very cool but ended with loud party
Posted 28 Jul 2024 on HotelsCool concept, nicely delivered.
Clean comfortable rooms great breakfast.
However please note that the restaurant downstairs is separate ownerships.
On the Wednesday I was there, a wedding reception took place in the restaurant and the music was very loud until after midnight.
I repeatedly called to the front desk and they were awesome (even though I called every 10 minutes).
Apparently the DJ did not want to turn down the music and the staff were somewhat powerless.
The staff informed me that many of the guests complained that night.
I was able to get 1 night refunded.
Don’t stay here unless you ask for the agenda of the restaurant! I checked out on a Thursday morning and there was another party scheduled for Friday.
Comment from Hotel Management
13 Aug 2024 by LVL, Hotel Management
Dear Anonymous, Thank you for sharing your experience and for your kind words about our hotel. We are happy that you appreciated our concept, the clean comfortable rooms and our breakfast.However, we are sorry to hear that your stay was disrupted by the noise from the event in the restaurant. Although the restaurant is a separate business, we understand that this had a major impact on your sleep and overall experience. We appreciate your patience and are pleased that our reception team tried to help as best they could, although unfortunately they were limited in what they could do.Your suggestion to inquire in advance about the restaurant's agenda is very valuable, and we will certainly take this into account in the future to inform and prepare our guests even better. We hope you will give us another chance on a future stay, where we will do everything we can to make your stay as pleasant as possible. Thank you again for your stay and feedback.Kind regards, Lianne -Hotel Manager
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
26 Jun 2024 by LVL, Hotel Management
Beste Trevor, Hartelijk dank voor uw mooie review over u verblijf bij ons! Het zijn gasten als u waar we het voor doen. Fijn dat u zo heeft genoten en we hopen u nog eens te mogen verwelkomen! Met vriendelijke groet, Lianne - Hotel Manager
by A verified traveler
Posted 22 May 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by LVL, Hotel Management
Beste Changwan, Hartelijk dank voor uw beoordeling over u verblijf bij ons! Wij hopen dat u heeft genoten en we hopen u nog eens te mogen verwelkomen! Met vriendelijke groet, Lianne - Hotel Manager
by A verified traveler
Beautiful place to stay
Posted 14 May 2024 on HotelsLovely, cosy, boutique hotel with rooms inside the historic features of a church - I loved it.
Comment from Hotel Management
19 Jun 2024 by LVL, Hotel Management
Dear Alan, Thank you so much for your wonderful review about your stay with us! It is guests like you that we do it for. Glad you enjoyed your stay and we hope to welcome you again! Best regards, Lianne - Hotel Manager
by A verified traveler
Amazing stay
Posted 7 May 2024 on HotelsWas a really nice hotel in Horn, everything was perfect and breakfast was brilliant. Only issue no USB's for charging tablet or mobile on plugs
Comment from Hotel Management
19 Jun 2024 by LVL, Hotel Management
Dear Andrew,Thank you so much for your lovely review about your stay with us! It is guests like you that we do it for. About charging your equipment, we are sorry that it did not work out. Should you come to stay with us again, please come to the front desk, as we also have a world plug for our guests in the hotel. Glad you enjoyed so much and we hope to welcome you again!Kind regards,Lianne - Hotel Manager
by A verified traveler
Posted 30 Apr 2024 on Hotels
There was no natural light in our room. The "window" opened onto the corridor, as with all other rooms. Naturally everybody kept the curtains closed the whole time, or else other guests walking down the corridor saw into the room. The room was equipped as expected but was "atmospherically" lit. A head torch would have been useful. Consequently, my scores for cleanliness etc are low as I could not see. Similarly eco friendliness is low as we had all the lights on all the time. The restaurant was closed for Kingsnight party. So we had dinner at de Bourgondier which was terrific.
Comment from Hotel Management
19 Jun 2024 by LVL, Hotel Management
Beste Andrew,Hartelijk dank voor uw gedetailleerde beoordeling van uw verblijf bij ons. We waarderen het zeer! Het spijt ons te horen dat u de kamer niet aangenaam vond. Vanwege de monumentale waarde van het pand is het niet mogelijk om ramen naar buiten te hebben. Wij werken met een dimsysteem in de kamer. De lampen kunnen hoog, maar kunnen ook weer lager. Wij willen u dit graag uitleggen de volgende keer in de kamer. Wij snappen dat u dit als vervelend heeft kunnen ervaren, onze oprechte excuses daar voor.Desalniettemin hopen wij dat u een fijn verblijf bij ons heeft gehad en dat u heeft genoten van Hoorn.Met vriendelijke groet,Lianne - Hotel Manager
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Lianne van Leeuwen, Hotel Management
Dear Anthony,I am so sorry so see that we failed to give you a positive experience at our hotel. We use our reviews as a learning tool, and I would appreciate receiving more details about what happened and what we can improve. My apologies for any inconvenience you caused, and please do not hesitate to contact me to discuss your stay in more detail. Warm regards, Lianne van Leeuwen, Hotel Manager
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by Lianne van Leeuwen, Hotel Management
Dear Rebecca,Thank you for rating your recent visit to Heavens Hotel. I am delighted you had a positive overall experience. I hope you liked our unique design, a modern hotel in an historic church, and our convenient location, right in the centre of Hoorn. It was a pleasure to have you as a guest, and we look forward to welcoming you again soon. I would appreciate it if you could recommend us to your friends and family. We all wish you a happy holiday season and a wonderful 2024!Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**
