Ratings based on 608 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
We stayed in the grange which was a good 5 minute walk from the main hotel people walking on the road as no footpath. Our room was cold on arrival as heating had been turned down. The water was lukewarm which made the experience of showering and drying in the cold room uncomfortable.
The mattress was very firm and the pillows not comfortable.
We stayed for a murder mystery event at the hotel which wasn't very organised with one of our party being placed on a different table. We managed to sort this with another couple who had also been placed separately swapping our seats. We had to move our table to allow another table and chairs to be added as a party hadn't been added to the guest list.
The room was very noisy and it was difficult to hear the actors. We did however enjoy the evening and the actors did their best to be heard often having to repeat their lines.
Comment from Hotel Management
3 Dec 2024 by Tanisha, Hotel Management
Dear Racheal, Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we will work on the points highlighted by you. We appreciate your honesty and hope to welcome you back with an improved experience.Kind Regards,
by A verified traveler
Posted 24 Nov 2024
The gentleman on the night desk was very kind and considerate and went out of his way to accomodate my needs
Comment from Hotel Management
26 Nov 2024 by Tanisha, Hotel Management
Dear Yvonne, We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,
by A verified traveler
Posted 6 Oct 2024
The staff were very friendly and the buildings and grounds very well kept. The bat had a good selection and was comfortable.
Comment from Hotel Management
7 Oct 2024 by Rohan Grover, Hotel Management
Dear Adam,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Regards,
by A verified traveler
Posted 4 Oct 2024
I loved the peace and quiet and it felt really private and a real escape from the everyday x
On the practical side, there were 2 of us in a Standard double room - very pleasant. However there was no toilet paper and not enough tea or milk for a hot drink very early in the morning before we needed to check out x Real coffee bags, a cafetiere or a Nespresso machine would have been more upmarket as I would never drink or offer my guests instant coffee x
Comment from Hotel Management
5 Oct 2024 by Rohan Grover, Hotel Management
Dear Melanie,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Regards,
by A verified traveler
Posted 21 Sep 2024
Friendly staff.
Clean and tidy
Good choice for breakfast but cooked breakfast could have been warmer
Comment from Hotel Management
26 Sep 2024 by Tanisha, Hotel Management
Dear David, We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,
by A verified traveler
Posted 20 Sep 2024
On a very pleasant country estate
Comment from Hotel Management
23 Sep 2024 by Tanisha, Hotel Management
Dear Richard,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,
by A verified traveler
Posted 16 Sep 2024
Why do they ask for a fifty pound holding deposit comes out of you bank v quick and takes days to be refunded didn’t spend on any extras so should be refunded when you book out there and then a good way to make money on deposits while they have it mould smell in the room won’t be staying again
Comment from Hotel Management
17 Sep 2024 by Tanisha, Hotel Management
Dear Paul, Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we will work on the points highlighted by you. We appreciate your honesty and hope to welcome you back with an improved experience.Kind Regards,
by A verified traveler
Posted 13 Sep 2024
Excellent place to stay. Friendly staff, great breakfast. Only four stars as the room was a bit cold and no heat from the radiator until the morning. Great value and expect to stay there again.
Comment from Hotel Management
17 Sep 2024 by Tanisha, Hotel Management
Dear David, We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
5 Oct 2024 by Rohan Grover, Hotel Management
Dear Terry,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Regards,
by A verified traveler
Posted 8 Sep 2024
Lovely surrounding
Comment from Hotel Management
9 Sep 2024 by Tanisha, Hotel Management
Dear Ewa, We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,
