Ratings based on 733 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Beautiful hotel with lovely service
One recommendation is the lighting in the restaurant needs turning down for evening as too bright and takes away from gorgeous ambiance
Comment from Hotel Management
14 Nov 2024 by The Elvetham Guest Experience Team, Hotel Management
Dear Chloe,Your positive feedback about The Elvetham is truly appreciated. We're delighted to hear that you appreciated the beauty of our hotel and the service provided by our team. Your suggestion about the lighting in the restaurant during the evening has been noted. Your comfort and enjoyment are of utmost importance to us, and we constantly strive to create the perfect ambiance. We look forward to welcoming you back soon.Best regards,The Elvetham Guest Experience Team
by A verified traveler
Posted 9 Nov 2024
Fabulous hotel in a fantastic location
Comment from Hotel Management
14 Nov 2024 by The Elvetham Guest Experience Team, Hotel Management
Dear Barbara,Your wonderful remarks truly made our day! We are thrilled to know that you appreciated our efforts to provide a luxury experience without the heavy price tag. It is delightful to hear that you enjoyed our comfortable beds, first-class dining, and our well-stocked bar.The fact that you found our breakfast to be the best you've ever had is a high compliment indeed. We always strive to create an enjoyable and memorable stay for our guests, and it seems we hit the mark with you.We hope to welcome you again in the future for another delightful stay.Best regards,The Elvetham Guest Experience Team
by A verified traveler
Posted 30 Oct 2024
Felt a bit like hotels used to be many years ago, separate carpark away from hotel with no umbrellas so got soaked getting to and from car, was told room as my ready so advised to go elsewhere only to revive a call within ten mins to say it was ready, the bar are should have been nice but was freeing cold with the fire not lit
Staff all seemed a bit vacant, no one was sure what menu was available and we were given stone cold coffee at breakfast
No lifts, so had to dodge the buckets catching water all up the stairs from the leaking roof
Comment from Hotel Management
31 Oct 2024 by The Elvetham Guest Experience Team, Hotel Management
Dear Hayden,Your feedback is very important to us and we are grateful for your insights. It's clear from your comments that there were aspects of your stay at The Elvetham that did not meet your expectations. We pride ourselves on our classic and traditional ambiance, whilst always aiming to provide the utmost comfort and convenience to our guests. We're sorry to hear about the inconvenience you experienced due to the weather conditions and the distance of the car park.We also appreciate your observations regarding the temperature in the bar area and your breakfast experience. Serving our guests with warm hospitality and ensuring a positive experience is at the heart of what we strive for.We apologise for any confusion that may have occurred regarding the menu and the readiness of your room. We are always working on enhancing our communication and ensuring that our team members are well-informed.We are sorry to hear about your experience with the stairs and the issues caused by the leaking roof. We understand how this can affect a guest's experience and we strive to maintain our facilities in the best condition.Once again, thank you for bringing these matters to our attention. Your insights help us strive for improvement and ensure that our future guests have a wonderful experience.Best regards,The Elvetham Guest Experience Team
by A verified traveler
Posted 27 Oct 2024
Beautiful building and grounds
Comment from Hotel Management
27 Oct 2024 by The Elvetham Guest Experience Team , Hotel Management
Dear Amy,We're delighted to hear that you enjoyed the beauty of The Elvetham's building and grounds. It is a pleasure to be able to share the charm and elegance of our establishment with our guests.Thank you for your feedback, and we look forward to welcoming you back in the future.Best regards,The Elvetham Guest Experience Team
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by The Elvetham Guest Experience Team , Hotel Management
Dear Daisy, It is delightful to hear that your experience at our hotel was excellent. Your kind words are a testament to our continuous efforts to provide top-notch service. Our team takes great pride in catering to our guests' needs in the best possible way.If you have any further comments or suggestions, please feel free to share. We look forward to welcoming you back on your next visit.Best regards,The Elvetham Guest Experience Team
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by The Elvetham Guest Experience Team, Hotel Management
Dear Maisie, It is delightful to hear that your experience at our hotel was excellent. Your kind words are a testament to our continuous efforts to provide top-notch service. Our team takes great pride in catering to our guests' needs in the best possible way.If you have any further comments or suggestions, please feel free to share. We look forward to welcoming you back on your next visit.Best regards,The Elvetham Guest Experience Team
by A verified traveler
Posted 24 Sep 2024
The property itself is stunning and grounds are fabulous but our family room had a shower with only one temperature setting and window that didn’t open (we only realised at 11pm when our 4 year old woke up hot!) I mentioned these on check out to get someone to look at it.
There was also an issue getting food , we asked to book a table in the afternoon but was told the restaurant was full and subsequently when we went to the bar it was full of people having drinks waiting for dinner. I believe the hotel was full of people on a conference but as a family of 3 with a small child we needed to get a meal. On complaining we were served in the bar but I feel that hotel residents should not have to go to such lengths to eat particularly as a family hotel.
Comment from Hotel Management
29 Sep 2024 by The Elvetham Guest Experience Team, Hotel Management
Dear Ellie,It's disappointing to hear that your stay with us didn't live up to your expectations. Your feedback regarding the room amenities and dining arrangements is greatly appreciated, as it allows us to understand areas where we can improve.We strive to provide a comfortable stay for all our guests and it's regrettable that we weren't able to deliver this to you and your family. We apologise for any inconvenience you may have experienced.Your comments have been taken into consideration and will undoubtedly help us in our ongoing efforts to enhance our services. We hope that despite these issues you would still consider giving us another chance to host you and your family.Best regards,The Elvetham Guest Experience Team
by A verified traveler
Posted 16 Sep 2024
Very good stay. Beautiful hotel and surroundings. Fab staff
Comment from Hotel Management
17 Sep 2024 by The Elvetham Guest Experience Team, Hotel Management
Dear Biral,Your kind words have brightened our day! We're thrilled to hear your stay with us at The Elvetham was a memorable one. It's wonderful to know that our beautiful surroundings and dedicated staff contributed to your enjoyable experience. Your positive feedback serves as a great motivator for us to continue offering exceptional service to all our guests. We're looking forward to your next visit.Best regards,The Elvetham Guest Experience Team
by A verified traveler
Posted 4 Sep 2024
The property was absolutely perfect for our stay. Lovely staff and the food amazing. We can’t wait to stay here again.
Comment from Hotel Management
6 Sep 2024 by The Elvetham Guest Experience Team, Hotel Management
Dear Samantha,Your wonderful feedback has truly made our day. It is delightful to hear that you had an ideal stay at our property, enjoyed the culinary delights we offer and were well taken care of by our dedicated team. Your anticipation to return fills us with joy and we look forward to welcoming you back to create more memorable experiences.Best regards,The Elvetham Guest Experience Team
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
3 Sep 2024 by The Elvetham Guest Experience Team, Hotel Management
Dear Rannel,We are absolutely thrilled to hear that your experience with us was excellent. At The Elvetham, we strive to provide our guests with a memorable stay and your feedback is a testament to our efforts. We will continue to hold ourselves to the highest standards to ensure each guest's experience is nothing less than excellent. We look forward to welcoming you back in the future for another wonderful stay.Best regards,The Elvetham Guest Experience Team
