Ratings based on 730 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
This wasn’t the worst place I’ve ever stayed at, but it certainly wasn’t the best. Cute idea and theme, convenient location, but not very well maintained. Everyone who worked there was very polite and accommodating. However, the property could use an upgrade. Pool loungers are old and torn, tiles were missing from the hot tub and dirty, I only saw the pool cleaned once during a two week stay, in two weeks I had to ask somebody to actually clean my room instead of just giving me clean linens and even then their idea of clean is subpar, all of that I could forgive but the Wi-Fi was the worst offender. This was a working vacation, and the Wi-Fi was horrendous and completely unreliable, which made it impossible to work effectively. I would highly recommend this to young adults who want a party because that’s the vibe at this hotel, and maybe even honeymooners, but definitely not for people who are working out of town and for young families. Definitely on a plus side, the valet was amazing service.
by A verified traveler
Posted 21 Dec 2024
Great stay! Perfect location but tucked away enough, feels like someone’s back yard in the best way
by A verified traveler
Posted 19 Dec 2024
Very close to bus stop for Honolulu airport. Very close to Waikiki beach, yoga class every second Saturday morning and pool party every Saturday afternoon
by A verified traveler
Posted 19 Dec 2024
👍
by A verified traveler
Posted 18 Dec 2024
Would recommend😁
by A verified traveler
Posted 14 Dec 2024
All rooms had either a patio or balcony. How warming and welcoming the staff is.
Comment from Hotel Management
17 Dec 2024 by Tony, Hotel Management
Thank you for your kind words! We’re thrilled to hear you enjoyed the comfort of having a patio or balcony in your room. Our team takes great pride in creating a warm and welcoming atmosphere for our guests, and it’s heartening to know we made you feel at home. We look forward to hosting you again soon!
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Gar, Hotel Management
Aloha Juliann,Mahalo for your 5-star review! We’re thrilled to know you had a wonderful stay with us. Your positive feedback means so much to our team, and we’re glad we could provide you with a memorable experience.We hope to welcome you back to White Sands Hotel for another relaxing getaway soon. Until then, aloha and safe travels!Mahalo,White Sands Hotel
by A verified traveler
Posted 11 Dec 2024
The staff are the Best! Knowledgeable, friendly, helpful. They really took care of us. The vibe at White Sands is the Aloha Spirit.
Comment from Hotel Management
12 Dec 2024 by GAR, Hotel Management
Aloha John,Mahalo for your fantastic review! We’re delighted to hear that our staff made such a positive impression on your stay. Providing knowledgeable, friendly, and helpful service is at the heart of the aloha spirit we strive to share.It warms our hearts to know you felt the unique vibe of White Sands Hotel. We can’t wait to welcome you back for another memorable experience!With gratitude,White Sands Hotel
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Gar, Hotel Management
Aloha Ramon Fernando,Thank you for sharing your rating. We’re sorry to hear your experience didn’t meet your expectations. If there’s anything specific you’d like to share about your stay, we’d appreciate the opportunity to learn from your feedback and improve.Mahalo,White Sands Hotel
by A verified traveler from Noblesville
Posted 9 Dec 2024
No elevator, stained carpet, balcony door hard to open, shower was high off the floor with no hand holds, no security lock, no street parking. Traffic is horrible
Comment from Hotel Management
10 Dec 2024 by Gar, Hotel Management
Aloha Donald Eugene,Thank you for sharing your experience with us. We’re sorry to hear about the challenges you faced during your stay. The issues you mentioned, from the lack of an elevator and stained carpet to the difficulties with the balcony door and shower design, are areas we take seriously.Your feedback regarding the absence of a security lock and limited parking options is particularly concerning, and we will ensure these are reviewed with our team. While traffic in Waikiki can be challenging, we understand how frustrating it can be and appreciate your patience.We’re grateful for your visit and hope you’ll give us another chance to provide a more comfortable and enjoyable experience in the future.Mahalo,White Sands Hotel
