Ratings based on 28 Verified Reviews
4.2 Room cleanliness
4.4 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Aug 2024
Property was very spacious.
Comment from Hotel Management
16 Aug 2024 by RedAwning Team, Hotel Management
Thank you for your feedback! We're glad you found the property spacious. We hope it made your stay comfortable and enjoyable!
by A verified traveler
Posted 25 Jul 2024
I loved the convenience of shopping, grocery store, beach. Easy in and out!
Comment from Hotel Management
27 Jul 2024 by RedAwning, Hotel Management
Thank you for your kind review! We're glad to hear you enjoyed the convenience of our location. We hope to welcome you back soon!
by A verified traveler
Posted 3 Jul 2024
Big room ,lobby has few shop ,it was very convenient.
Vest location to see HILTON fireworks on every Friday.
Comment from Hotel Management
3 Jul 2024 by Redawning Team, Hotel Management
Thank you for your review! We're glad you enjoyed the spacious room and the convenience of the shops in the lobby. The location is indeed perfect for catching the Hilton fireworks every Friday. We look forward to welcoming you back!
by A verified traveler
Gary W Michigan
Posted 12 Jun 2024 on HotelsThe location is great but the room was a bit dirty plus they advertise that it sleeps 6 guests but they only supply 2 towels, 2 washcloths, and 2 coffee cups. We had to pay extra per towel to get more for our 16 day stay. They also only provided one roll of TP. I paid an extra huge amount in fees for what I'm not sure. The grounds were nice but the room was rundown with paint peeling on the ceiling and wallpaper peeling off. The balcony was a real mess because they have these white shields for the ground floor balcony areas and I don't think they have ever been cleaned. There were old bottles, plastic glasses etc plus filth all over them. It seems like a nice place like this would figure out how to clean those, they kept the rest of the area very nice. My son and some friends went thru VRBO at the building next door and had far less in fees. It wasn't a terrible stay but I will not stay there again. I try to use hotels.com for all my stays but feel I got ripped on this one.
Comment from Hotel Management
22 Jun 2024 by RedAwning, Hotel Management
Thank you for your detailed feedback. We're glad you enjoyed the location and the grounds, but we're sorry to hear about the cleanliness and supply issues. We strive to provide a comfortable and well-maintained space for our guests, and your comments will help us address these shortcomings. We will review our supply policies to better accommodate longer stays and ensure all areas, including balconies, are thoroughly cleaned. We will pass along the feedback to the building’s management team, as the public grounds are not in our purview and are maintained by another entity. We appreciate your insights and hope to have the chance to provide a better experience in the future.
by A verified traveler
Posted 27 Mar 2024
by A verified traveler
Posted 1 Mar 2024
The unit we stayed in was great, the hotel overall was in need of updates. Nice laundry setup but it only worked once. Something wrong with the card payment system so people were wandering from floor to floor trying to find one that would take payment, none of them worked and several calls were made to an answering machine which nobody seemed to monitor. Elevators were only working at 25 percent capacity so we took the stairs most of the time. We managed but there are a lot of elderly owners there that couldn’t. Not only unacceptable but a major safety issue.
Comment from Hotel Management
8 Mar 2024 by RedAwning, Hotel Management
We're glad you enjoyed your unit, but we're sorry to hear about the issues you encountered during your stay.Although it was not the most ideal time to be at the Ilikai with the issues that the building had to overcome after the fire we are happy to report that the electrical & elevator issues have been fixed! No wait times to go up/down the elevators anymore, hurray! We have also reported your feedback regarding the laundry rooms to the provider that services them.Your feedback is invaluable, and we will address these issues promptly to ensure a better experience for future guests. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
15 Dec 2023 by Redawning Team, Hotel Management
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience. Your positive feedback means the world to us, and we look forward to welcoming you back soon.
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
13 Dec 2023 by Redawning Team, Hotel Management
Thank you for the fantastic 5-star review!. We're thrilled to have provided you with an excellent experience. Your feedback is invaluable, and we look forward to the opportunity of hosting you again for another outstanding stay.
by A verified traveler
Posted 16 Oct 2023
Just needs some updates to the condo beds need to be replaced and also carpet. It could use some minor updating. It’s a beautiful view but it definitely needs work on the inside.
by A verified traveler
Posted 19 Aug 2023
Good
